I ordered two "syringes" of 15% teeth whitening gel, but I only received one which was 20% - too strong for my teeth. I sent them an email telling them my order was incorrect and was told I would be sent a replacement pack. This never arrived; after emailing again I was told another pack had been sent. Again, nothing arrived. So two packages supposedly got lost in the post.
I was then asked if I would like a refund, which I gratefully accepted. I gave them my Paypal details but nothing was credited. To cut an extremely long story short, I sent them literally dozens of emails - they kept apologising and assuring me I would be refunded, but I never was. Eventually, they just ignored my emails. I took the matter up with Paypal, but by then too much time had elapsed to take up a claim.
I have ordered from US companies several times on-line with no problems and I believe this company had no intention of sending me a replacement and they certainly never refunded my money.
If they had refused to co-operate from the beginning, instead of lulling me into a false sense of security by pretending to be helpful, I would have been able to raise a claim with Paypal, and I believe they knew exactly what they were doing and this was their intention.
The sad thing is if they had acted fairly I would have continued buying from them, so it is their loss. Stay away from this company.
I spent a lot of time reviewing food processors on the internet and finally decided on a Magimix. After comparing prices in shops and on-line, I found Go-Electrical were the cheapest. I was kept informed of delivery status by email and delivery was fast - I ordered on-line on the Sunday and it was delivered on the Wednesday.
Another personal reason for me to order from Go-Electrical was the fact that I recently had my fingers burned from buying something on-line where the item delivered was incorrect and the after sales service was non-existent (it was an American company and there were no contact details apart from an email address - and emails were ignored). Go-Electrical clearly state their address and telephone number (in the UK) and it is a well established shop that also sells on-line. I would definitely recommend this company and would shop there again.
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