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excellent 5 star service from Go-Electrical, let down by 2 star courier

I was sent a one hour time slot for delivery between 11.50 am and 12.50 pm - sounded really efficient. I waited in as directed, but no delivery by mid - late afternoon. I contacted go-electrical who in turn contacted their courier company to ascertain the problem. I was told businesses were being delivered to first and that private deliveries would be done after???? My order eventually arrived at 17.30 - 18.00. So, I had waited in all day as informed, when I could have been doing other things. If I had taken no notice of the informed time slot and been out when the item was delivered, I'm sure I would have been made to wait even longer for a re-delivery, made to feel like a low-life and possibly charged.
I have years of experience with deliveries and have to say I would prefer Royal Mail anytime and with whom I've rarely had a problem, but with the few courier companies I've dealt with and the relatively few deliveries by them, I don't know how they exist and I'm surprised they are still in business.

lundi 2 avril 2012

Réponse de Go-Electrical

Thank you for your order.
We are very sorry for any inconvenience caused by this matter. When you contacted us we immediately contacted DPD to see what the problem was. A member of our sales team got back in touch with you and passed on that the reason the driver was late was unfortunately he had been stuck in traffic for a couple of hours and had to deliver to business addresses that were closing before 5pm before returning to all of the private addresses that he had missed along the way. Please note that if delivery had been unsuccessful the courier would have automatically sent your item out for redelivery the next day and left a calling card. We will of course pass your comments onto DPD. Please again accept our sincerest apologies and thank you for shopping with Go-Electrical.
Kind regards,
Jennie Moor
Customer Service

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