I paid for 2 jumpers on 30th August,2013, to date these have not arrived,as at 2nd October,2013. Am off on holidays tomorrow,minus the jumpers and $72 plus. Have been told their is an Airfreight handling delay,I live pretty well in the heart of Sydney,the biggest city in Australia,35 days seems very excessive to wait with no sign of my purchase.
I ordered on the 3rd Aug 2013, My account was debited on 7th Aug, just 1 day before I needed the clothing. On the 16th there was still no sign of it, & no email offering an explanation, so I emailed the company and here is their reply:
"I can confirm that your garments were dispatched 5th August so they should be with you very soon.
Unfortunately we are aware of delays in delivery of parcels dispatched to Australia/New Zealand around this time.
In most cases the parcels arrive within 10-12 working days, but we do have to allow 25 working days for delivery/missing parcel, therefore if you do not receive your goods by the 4th September, please let us know.
We will need to send you a non-receipt of goods letter for your completion and return. Upon receipt we would arrange for a replacement order to be sent to you."
If they were aware of delays it would have been good customer service to let me know.
It is now the 19th Aug and no parcel yet. I'll need to wait until the 4th Sept before I can let them know it's time to send a non-receipt of goods letter. Let's hope the letter is sent by email.
Finally, why the NZ email address for a company from the UK?
Was very impressed with the prompt delivery to New Zealand, I had to return the first jumper as it was too big and it only took a week and a half from posting it back to receiving the smaller jumper which was a perfect fit :)
I would recommend Woolovers to anyone - their jumpers are very warm and well made.
Unable to find a Merino longline cardigan in New Zealand I went online and VOILA Woolovers. The service was fantastic , fast airmail shipping . My cardigans are superior quality and the catalogue book which was included has been well and truely perused by my friends and my cardigans admired.
Great service,a great company and a wonderful product. Thank you!
I could not find a good jersey locally so went onto the Net.
I found Woolovers and loved their selection. I ordered an aran jersey.
The delivery was effected in 9 days and I am very pleased with the jersey, so much that I have ordered two more
It is cheaper for me to buy NZ Merino knitwear from Woolovers & have it shipped from the UK than it is to purchase locally, plus the service is much better & shipping much faster!
I love my new cardi & will be ordering more from Woolovers in the near future. I've also recommended them to all of my friends.
This was my third purchase with woolovers and I love your products. I have bought 15 articles and been happy with each. Very stylish and the sizing charts for the product is spot on.
I just wish you would start delivering in India.
I move to India and would love to continue patronising your products!
What more can one ask for.........................
This is my 2nd order from woolovers - great products - beautiful quality! Delivery arrived superquick to New Zealand. A word though on sizing, I'm a 12 and the small option is still plenty roomy so err on under rather than over.
Very reasonable prices and great selection. The only problem was I thought I was buying from a new zealand company - it was .co.nz. And then when I received the confirmation email it was coming from UK. I think you need to make this clear on the site so people can allow plenty of time - fortunately it did arrive in time for xmas so all was good.
Fantastic selection of merchandise and the postage was super quick. 5 days from order to Australia. Unfortunately jumper was extremely to big and Aust Post wanted $48 to send back to the UK. My responsibility
on the sizing. Other than that the transaction was easy and stress free.
I like others found this site from a google search and was really surprised at the prices in NZ$ for the items. I really enjoy the feed back part of the site and the ability with just a mouse over to change the colours of the items. The speed of delivery and tracking system were excellent. Sizing was a bit larger than anticipated for the mens garment but that was more my fault than the coys. I have told a number of friends of the site and look forward to doing more business with them in the future.
Beautiful sweaters at a very reasonable price. And they ship to New Zealand, yeah! Since relocating to NZ from the US, I have been looking for affordable clothing manufacturers that will ship to this part of the world. Very nice quality for the price.
I found Woolovers quite by accident on Google. thought I would have a look but did not expect to be able to purchase such lovely items and better to have them in my mailbox so quickly,
I am just so impressed with the three pieces I purchased that today I have sent for four more.
The whole exercise was so easy, even showing the total cost in NZ dollars. I told a friend and she has already ordered and received her garment and is just as thrilled as I am.
Woolovers is a must keep site and I will be watching for new exciting styles to appear. Keep up the good work.
A new customer from New Zealand.
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