Avis - TopCashBack

Avis - TopCashBack

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Avis d'un client ayant passé commande

Fantastic service and amazing saving, love topcashback

Topcashback is great I use it when buying anything and have saved a fortune. Really struggling this month and it was great to receive a payout.
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Avis d'un client ayant passé commande

Absolutely brilliant!

I was introduced to Topcashback late 2013 and already have amassed quite a few pounds. I 'm so glad I was introduced to it!
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Avis d'un client ayant passé commande

excellent when the purchases track

was fine when I first joined but now I frequently have to submit claims for missing transactions albeit from the same merchant so it could be the merchants system rather than topcashback, but overall quite pleased
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Avis d'un client ayant passé commande

Easy reliable money back for stuff I was going to buy anyway!

I always use Topcashback if I'm buying anything on-line. I've used it for flight, hotels, my TV, my sofa, train tickets, hotels and even my hay fever tablets. Some things you can get, other things you can't but in the majority of the cases I have found a cash back deal for things I was going to buy anyway. Its still always worth looking for the cheapest price you can find 1st, but then once you've found the best price, see if the shop is available on Topcashback and get even more money off. Better off in your pocket than the big corporations.
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Avis d'un client ayant passé commande

Brilliant service

Top cash back were able to retrieve my cash back from the company and paid it into my account!good service so far! Thanks
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Avis d'un client ayant passé commande

amazing website

I am using TopCashBack for few years now and I love the website!
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Avis d'un client ayant passé commande

Great when it works

I have actually ordered from Curryspcworldcashback twice and my purchases never registered, and so I received no cash back. This has put me off using Top Cashback. However I had a really good experience using Hotels.com and received the cash back easily. I don't know what the usual result is, but the fact that a company as big as curryspcworldcashback has problems is definitely off putting.
Topcashback

Réponse de Topcashback

Hi Margaret,

I am sorry that you did not see your transactions track for you, did you lodge a claim for each of these? Looking at each merchant, I cannot see that there has been any tracking problems, please can you check that you still have browsing cookies enabled on your PC/laptop? Do you clear them regularly? Do you turn off any ad-blockers that you may have installed when visiting site? These things can all have an affect on your tracking. I hope that you see your tracking improve for you, please do not hesitate to contact us on a support ticket of you do find that you are still experiencing tracking issues though.

Kind regards,
Samantha
TopCashback Support
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terrible rip you off then not able to log in again

bad experience they claimed money off the merchant and when I claimed it they held it back and after filling in support ticket after support ticket they wiped my email off and couldn't log back in don't bother with this site they are just making money out of good honest people I have contacted them through email and no response waste of time
Topcashback

Réponse de Topcashback

Hi there,

I am sorry to hear that you feel this way, I would be happy to take a further look into this for you and see if there is anything that I can do to help. Could you send me an email at contact@topcashback.co.uk with the title 'FAO Samantha/Trust Pilot'?
I hope that I can be of assistance.

Kind regards,
Samantha
TopCashback Support
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Once good, now terrible - UPDATED

Topcashback has been getting gradually worse over the past year. Merchants were failing to track, then they stopped paying out with no means of reversing the decision, then Topcashback started making you pay for their service & most recently, they decided to change, in the face of established consumer laws, the terms & conditions on one of their cashback offers. At the time of redemption, the offer was tracked, but a day later a message was sent out to all customers saying that the cashback was not valid unless the subscription was carried over into a second month, incurring a cost of £26. The cashback was for £25 & as such was of no interest to me. Topcashback have flaunted advertising law by refusing to honour what they originally advertised & I for one will steer well clear of these crooks now.

UPDATE: Topcashback have done a 180 on this recent gaffe & appear to be honouring the original advertised offer. I am cautiously raising my rating back to 3 stars & will see how things progress. There has certainly still been a drop off in service since I originally signed up for this site but hopefully things are improving.
Topcashback

Réponse de Topcashback

Hi Paul,

I am sorry to hear that this is how you feel, we will always do all that we can to assist with untracked, declined or incorrectly tracked transactions via the claim system. Sometimes when a merchant comes back with a declined reason, we are not always in a position to be able to re-appeal this for you on the claim, but where we can, we will. In regards to membership levels, we are happy to discuss reverting members to Classic Membership and removing the £5 yearly admin fee if they feel that Plus Membership is not for them. You should have now received a second support ticket regarding your transaction with The Times, with some further information relating to your purchase. Hopefully this of assistance.

Please do not hesitate to contact us via a support ticket if there is anything that we are able to further assist you with regarding your transactions.

Kind regards,
Samantha
TopCashback Support
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Avis d'un client ayant passé commande

Could be more proactive with some merchants

Overall, I've had a good experience. There have been occasions where claims have been rejected due to the merchant saying I've been referred via another method. Despite this being incorrect,there is obviously no way of me proving otherwise.

There are also some merchants that take a very Long time to respond to claims. I currently have one outstanding for nearly 4 months and despite putting comments and nudges on my claim, I am no further forward which is frustrating. More proactive ness in chasing or at least some communication to acknowledge my chases would be preferred.

Say that though, I will continue to use TCB and I do recommend this site to my friends.
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Avis d'un client ayant passé commande

TopCashBack - free money and excellent service!

Shopping via this site is so easy and very rewarding. User-friendly website and they always pay cash back quickly on demand. Highly recommended!
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Avis d'un client ayant passé commande

TERRIBLE

IT TOOK FAR TO LONG FOR PAYMENT, TOTALLY UNACCEPTIBLE.
Topcashback

Réponse de Topcashback

Hi Robert,

I am sorry that we were not able to get your cashback to you sooner, we are reliant on the merchant and their network producing the cashback for us to be able to pass this on to our members. Sometimes this can take a little longer than we anticipate, but we will always do all that we can to get any outstanding cashback paid to you as quickly as possible.

Kind regards,
Samantha
TopCashback Support
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Avis d'un client ayant passé commande

An essential part of personal savings!

Top Cashback is brilliant. You cant go wrong. Always check them when purchasing online and by going through them great savings are made.
I have saved so much through them and hope to continure for a long time with Top cashback.
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Avis d'un client ayant passé commande

Excellent and very prompt with payments

Would fully recommend topcashback.
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Excellent! Have been paid almost £2000 cashback, no hassle and lots of support.

I have been a member for about three years now and have earned virtually £2000 (of which over £1500 has already been paid).
There is absolutely no down side to using this site for cashback - you even have full control over what emails you wish to receive (if any).
Cashback isn't always forthcoming, but on several occasions I have queried missing claims and Topcashback have always managed to resolve the issue and get the money for me.
Absolutely totally recommend.
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Avis d'un client ayant passé commande

I'm new to this so would like a reply I case I put the wrong bank details

Still not received my cash back even though I got an email on the 17/05/14 which said it would be paid in a few days
Topcashback

Réponse de Topcashback

Hi Georgina,

I am sorry to hear that your have still not received your cashback. So that we can get this looked into and advise accordingly, could you contact us on a support ticket? You can do this from your account here - http://www.topcashback.co.uk/Help/54
Hopefully we can be of assistance in getting your cashback to you.

Many thanks,
Samantha

TopCashback Support
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Avis d'un client ayant passé commande

A pleasure to do business with you!

I've been using TopCashBack for several years now and the savings really do add up. Some purchases haven't tracked immediately but eventually I've been paid on most. The companies that promised but didn't pay out are now off my shopping list for future purchases. Why would anyone not use TopCashBack ? it's brilliant..
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Avis d'un client ayant passé commande

Top CashBack is TopCat every time

Great savings on Home Car Insurance and Cashback as well Dream On great service as well lovely jubbley cheers TCB.
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Avis d'un client ayant passé commande

Makes purchasing a happier experience.

I've spent hours on all the big name comparison websites, filling in details for insurance, energy, etc. and I always end up back at TopCashBack. The low prices come up the same and then you get cash back! I've earned £250+ with TopcashBack on things I need.
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Avis d'un client ayant passé commande

Always very pleased with topcashback

I would recommend topcashback to everybody

Topcashback Details

About this company

The UK's Number 1 Cashback Website that is entirely FREE to use; we're maintained and supported by ads dotted around the site. Our million+ members save money on their online shopping at over 3,500 UK retailers. We even have a highest cashback guarantee - up to 110%.

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