Réponse de Solopress
[REPLY]
- Avis (919)
- Customer
- 1 Avis
Excellent service, even with a few minor delays
Quick order process, attentive customer service. Lots of communication when required and when the order was to be delayed by a day, they went out of their way to ensure an early morning delivery.
- Mark Rowe
- 1 Avis
Friendly, fast, efficient, excellent quality and price.
I've dealt with a lot of companies for our printing requirements but this is the first time I used Solopress and it's the last time I'll use anybody else. From start to finsih Solopress provided an excellent service.
- Ben from Peterborough
- 1 Avis
No problems. Quick delivery. Good results.
Easy to use, hassle free service.
- Community Energy Plus
- 1 Avis
Excellent service
Solopress have provided a reliable and quick service.
- Mrs Smedley
- 1 Avis
Excellent product, excellent customer service!
Solopress recently created a roller banner and flyers for our new business. They were extremely helpful, delivery was quick and prices were very competitive. Products were excellent and we will be using them again!
- Cambridge EAP LTD.
- 1 Avis
Fast, accurate, professional and great results
Still in the process of setting up my company here in Cambridge and there's probably a million things I need to, but having to deal with getting my business cards sorted out wasn't one of them. Solopress did a fantastic and fast job on the cards and I've been receiving compliments ever since.
Feedback from designers is very quick and they can make those last minute changes that always come up. Highly recommended and I'll definitely be using them again!
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- Matt Neale
- Stratford-upon-Avon, GB
- 1 Avis
Good quality but poor design and aftercare
I recently used solopress to design and print some business cards, compliments slips and letterhead for my new business. I'm very happy with the compliments slips and business cards, they're good quality and arrived quickly.
I've had a problem with the letterhead, in that I've been advised that the letterhead that they designed for me is illegal as it does not contain my full company name. I contacted solopress to try and rectify this but they have denied liability as I signed off on the design. As I am a new business owner and not an authority on company letterhead (which I hoped that the designer at solopress would be) I had no idea that this would be a legal requirement and assumed that solopress were providing me with legally compliant letterhead.
I'm disappointed with the way solopress's customer service team have handled this as when you are buying design services from a company with their reputation, you would expect that their designer had got it right on something as commonplace as company letterhead.
Réponse de Solopress
As discussed at the telephone, I have looked into your situation in detail in regards to your letterheads and have agreed to reprint them with the correct details you need added for your legal reasons.
A member of our design team will be in touch with your new proof.
Please accept my sincere apologies for any inconvience this has caused you.
We look forward to working with you in the future.
Kind regards,
--
Dan Gurner
Sales Support Officer
Email:help@solopress.com
9 Stock Road, Southend-on-Sea, Essex, SS2 5QF
www.solopress.com
Tel: 01702 460047
A.G.A. Print Ltd. trading as solopress.com
Registered in England and Wales No. 4717223
Registered office: 9 Stock Road, Southend on Sea, Essex SS2 5QF
- JAS
- 2 Avis
Fast & good communication but too fast for perfection!
The service was fast and followed up at every stage so I was impressed.
The finished product arrived when I was told it would but it has been a case of less speed and more care making the difference between an adequate job and what could have been an excellent one.
Poorly packed whilst not completely dry has damaged a few of the programmes and and no layering left them part curled whilst the folding was incorrect.
It was fast though!
Réponse de Solopress
Thank you for your feed back.
We would be happy to look into any quality issues regarding your recent order, if you could send us some samples so we can investigate further that would be fantastic. You can address them to my self, Dan Gurner and will ensure your issues are resolved promptly for you.
We pride ourselves on customer service and quality products and I am sorry to hear you were not impressed, I will however make sure this is rectified for you.
Kind regards,
Dan Gurner
Sales Support Officer
Email:help@solopress.com
9 Stock Road, Southend-on-Sea, Essex, SS2 5QF
www.solopress.com
Tel: 01702 460047
A.G.A. Print Ltd. trading as solopress.com
Registered in England and Wales No. 4717223
Registered office: 9 Stock Road, Southend on Sea, Essex SS2 5QF
- Robin Sutton
- 1 Avis
Most impressed
Great service, good quality, keen price, delivery spot on, they gave me a time of 12.32 - 1.32 and delivered at 12.50 by "Alan" saved me half a day. The Pull-up banner needs a wee improvement but nothing you can't do yourself. I will be using them again, can't say more than that. Thanks
- Noel Tsang
- 1 Avis
Fast, reliable
Business cards spot uv, choose Solopress. I used Solopress and for 1,000 it was value for money. When they sent the proof to me it wasn't right the first time but after corrections which only took within 30mins I approved the proof then business card printing started.
Great banner produced at great speed and professionalism!
Solopress were helpful and communicative from my first enquiry to the finish product! They helped with any questions I had on the artwork and responded quickly to payment queries. I would recommend them to others definately. The end product is very good and a good price too!
- Peter Berry-Paxton
- 1 Avis
Printers you can rely on for quick printing with quality.
I ordered 250 brochures one day, then got them the following working day. Now that is a quality service.
- Helen Baker
- 1 Avis
Fantastic Service, Quality Product, one very happy customer :-)
From start to finish I found the service very professional and efficient. Talking to someone on line at the very beginning was really useful and a great help. The turnaround time was unbelievably efficient and I had my item within days. Excellent company to deal with and I would recommend to anyone.
- Customer Amanda Francis
- 1 Avis
Service and product first class
Service and product first class and look great, I will be using you again.
However you were let down by the delivery - After logging on and tracking the package and making sure someone was in to sign for it it failed to arrive at the date and time advised. It arrived the next day but meant I had to take more time off work and my plan for the distribution of the flyers had to be rearranged.
The flyers however were fantastic - many thanks
Amanda
- Wiltshire Medical Services
- 1 Avis
Excellent service received - staff very friendly and helpful
Excellent service received - staff very friendly and helpful
- Sara Hazeldine
- 1 Avis
Great product and service
I was recommended Solopress by a friend and am so grateful! I placed by order for A6 flyers on a Friday and received them the following Tuesday. So brilliant, fast turnaround time and the flyers are excellent. Great quality card and the colours are spot on - being a photographer it's very important to me that the colours of my uploaded photos are properly reproduced and they were perfect. I can't fault the product or service at all.
- Steve at Mac-Free
- 1 Avis
I used Solopress because they got it right the first time.
I used Solopress because they got it right the first time.
- Nina Windheuser
- 1 Avis
Very pleased with all my products and design, all at a great price!
I have used Solopress for my business cards, point of sale boards, posters, flyers and order books and have been very pleased with each order. The design team are great and understand your needs. All items were done quicky and delivered within a couple of days of approving them. Will certainly be using them for all my printing needs.
- Clive Nash
- 1 Avis
Fast and frriendly service
Solopress provided a quality and quick service, to time and to order. I would thoroughly recommend them. Oh, and by the way, the price was the best I could find too!
- Rory McGall
- 1 Avis
- Thilee Nada
- 1 Avis
Best service i have used so far. Great turn around time and Friendy team.
Hey guys thank you so much for the great service that you have provided us. I am looking to place more order very soon.
- Simon Easton
- 1 Avis
Good product, good service
Excellent quality business cards well packaged in sturdy plastic box, accommodating staff doing the best for their customers - recommended.
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- Laura Smith
- London, GB
- 1 Avis
Definitely recommend
I used Solopress based on the reviews below - they were correct, my order arrived very quickly and they were very efficient. I had a concern that I was charged a fee I wasn't warned about for a PDF proof, but customer services quickly actioned my complaint and turned it around completely - I couldn't ask for anything better, really! I will definitely use them again, and would recommend to others - in fact I've already put in for another quote! Thanks Solopress!
Réponse de Solopress
Thank you for your feedback.
I have looked into your issue and your order details and can see that you were charged our standard rate of £10 for a PDF proof. My sincere apologies that you weren't informed of this when originally placing your order, I have arranged for the £10 to be refunded to your card. As a valued customer I will ensure you are not charged for PDF proofs for your future orders.
We take issues like this very seriously and if you need any further clarification then please feel free to contact me directly on the information below.
Kind regards,
Dan Gurner
Sales Support Officer
Email:help@solopress.com
sig
9 Stock Road, Southend-on-Sea, Essex, SS2 5QF
www.solopress.com
Tel: 01702 460047
A.G.A. Print Ltd. trading as solopress.com
Registered in England and Wales No. 4717223
Registered office: 9 Stock Road, Southend on Sea, Essex SS2 5QF
- Adam Abdelnoor
- 1 Avis
Professional, personal service with good value
We were quite picky and demanding - Solopress were courteous and co-operative throughout. Excellent price too.
Clone them please!
Pop 'N' Grow is a small charity working in a highly specialised field; so finding a printing company that understood what we do and what we needed from our marketing materials was paramount.
SoloPress 'got' our concept immediately, went above and beyond to ensure that our needs were met and that our products looked as professional as they could. Outstanding customer support from the sales team and the design team. Utterly flawless!
We cannot fault their service, price or product and we look forward to working with them again very soon.
excellent, quick and efficient service
It was easy to select the option I wanted, very easy to upload my images and very quick and efficient service. The personal service was excellent.
- Michala Hollands
- 1 Avis
Very satisfied.
The quality of the posters I ordered is excellent and I would certainly recommend them and use them in the future.
Réponse de Solopress
Thank you for your feedback.
We are glad to hear you were happy with the quality of the Posters and service received. However, our sincere apologies with regards to the delay. We have looked into this further and can see they had problems delivering to your address. We have raised this with the courier service to ensure this issue does not happen with your future orders.
We look forward to hearing from you soon.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- stewart mcgill
- 1 Avis
one of my favourite companies to deal with
quick, efficient and very pleasant to deal with. unreservedly recommended
Réponse de Solopress
- Marion Lewendon
- 1 Avis
SOLO service - great name as they ARE the ONE!
Helpful, quick, reliable - affordable.
Something you don't get with many companies these days.
SO glad I found them (I am retired & new to IT & the staff could not be more willing, or cheerful!)
Réponse de Solopress
If you ever need anything again, feel free to send us a message.
Solopress.
- DH, Wiltshire
- 1 Avis
Great service, great product
Having left everything to the last minute as usual, I was delighted to find Solopress did a 24 hour turnaround on orders. Quality and service received were excellent. i would not hesitate to use Solopress for all my future needs
- Vanessa Brown
- 1 Avis
Yet again, fantastic service and quality and value for money. Wouldn't use anyone else!
Have used Solopress for years and have always been extremely happy. Highly recommend.
- Sheridan at BTL
- 1 Avis
Great service - thank you!
Staff at Solopress were really helpful and efficient in making proofs and delivering a high quality product.
- Deborah Doyle
- 1 Avis
Very good experience
I had a very good experience with my order, the website is very user friendly as are the staff. The print quality is spot on! I do think however that orders to N.ireland can & should have the same next day delivery option, other companies manage this & I think you can as well with a little effort on behalf of your customer expansion.
Overal excellent!!
- Lynne newell
- 2 Avis
Fast, effiecient and value for money
Company prepared to print fliers knowing the quality of the background could have been better
- John Davis - D2 Events
- 1 Avis
I can't recommend Solopress enough
I've used Solopress a few times and almost every delivery has gone like clockwork.
Last week we had a problem with a delivery. Nothing is perfect after all. It was an annoyance and I informed Solopress that this was the case.
Their response was immediate, professional and exactly what was called for.
I've used around 5 suppliers in the past and I understand that mistakes occur. What has made me end relationships with previous suppliers was their response when problems arose. Fudging, avoiding responsibility and when they finally respond and accept liability, a begrudging penny pinching that sours everything.
Solopress are a breath of fresh air. They understood immediately what had gone wrong, the impact it had and the correct response.
I have recommended Solopress many times in the past and will continue to do so.
It really is a rarity to have a relationship with such a trustworthy company.
- Hip-Pose Ltd
- 1 Avis
Excellent service!
Fast, cheap and reliable, would definately use again!
- Sinthuja (S24 MANAGEMENT)
- 1 Avis
This service is simply amazing because they have the perfect combination of easy online tools, affordable prices, and simplified shipping.
simply one of the easiest, most efficient and best performing online printing services. They offer excellent features and quality in their service; from design to print, to finishing and shipping.
They offers superior quality and performance in online printing, scoring high marks for their free proofs and overall flexibility. Taken as a whole, delivers a unique arrangement of features and printing that you won’t find elsewhere.
- Gemma - Stoke Travel
- 1 Avis
Very helpful and great value...
Solopress were great, I wasn't the easiest customer to deal with, changed the order and the delivery address more than once. They were always very friendly and gave a great customer service.
- Pixel Panda Studios
- 1 Avis
Extremely professional, with a very fast turn around
Solopress was super easy to use, their team is really efficient and attentive had no problems what so ever!
- The Opticians
- 1 Avis
Very quick turnaround!
Great service at a great price and at a great speed! All round great!
Customer Satisfaction Guarantee
Whatever your printing needs, Solopress.com will deliver!
No other printers can match Solopress.com for the high quality of our work, unbelievably fast turnaround times and unprecedented levels of customer service. That’s the Solopress.com guarantee - and that’s why our customers come back to us again and again.
