Ordered roofing shingles 4 packs and a small amount of guttering, I was notified of the delivery date and then delivery didn’t arrive until two days later, this came in two separate lots delivered by a huge lorry which was far too big for my little road, held up traffic, neighbours were not happy as the driver very slowly unloaded four packs of shingles one pack at a time. Another few days later the guttering turned up on the same lorry, this time though the driver threw it out the back onto the road, it was all sealed up in a large white bag, so damage was not apparent until the bag was open; two large chunks had broken off the end of the guttering and a portion of the down pipe was cracked. I managed to cut these pieces so it didn’t matter about the loss to the guttering but had to buy 3 union joining brackets, from another company arrived in two days and in perfect shape. On top of all this the cost of delivery was nearly the price of the goods I ordered which made it totally pointless to use this budget company which seems to be a front for a shipping company.
I used what was delivered but I very doubt I will use this company again; small orders such as mine were definitely treated as unimportant and not worth their time.
The placement of the order was so easy and I got a delivery date pretty quick. Spoke to someone about special instructions for the delivery but the manufacturer did not pass on to delivery driver so my order wasn't delivered. Roofing Superstore were really helpful in rearranging but was nearly screwed again as manufacturer sent the order out again without telling them. Thankfully Roofing Superstore sorted it and I received my order and they refunded my delivery charge as a gesture of goodwill. A stressful experience overall but I think I would give them a second chance
Excellent customer service - our delivery instructions were adhered to and we received a telephone call to confirm when delivery would be made.
Very happy with the purchase, prompt delivery and customer service. We would definitely use this company again.
product easy to find, arrived on time, good service
Put my order in after 10pm and it arrived on the morning of the second day. As Gary Barlow would say " ABSOLUTELY FANTASTIC". The product I ordered was over ten pounds dearer elsewhere.
Ordered for a superQuilt and as promised arrived the next day.
I had some issue with a slight damge but it was duly addressed
Following the delivery of my panels I discovered that one of them had been damaged in transit. I contacted the customer services who immediately arranged for a replacement unit which arrived promptly. Very happy customer.
I bought some Velux duo blinds which are generally quite pricey. Brought it from the roofing superstore at a truly competitive price, it was speedily delivered too.
A company well trained and worth doing business with very good wishes to them
The website is very slick with good prices. Email notifi actions about delivery kept me informed and the delivery arrived at the specified time. What more can one ask for?
I ordered over the weekend the product was delivered monday,We were over the moon,with the product,well packaged.I even had a follow up call to see if everything was ok.Will defiantly use again.thanks guys
Roofing Superstore must be commended for their service, the price I paid for my loft insulation could not be found better anywhere, and the delivery speed was brilliant, communications during each stage filled me with confidence that I was dealing with a respected and well organised company, I wasn't wrong A★★★★★
There was a delay in delivering part of my order and when it finally arrived parts were so damaged I had to reject them. Hence a further delay before final delivery.
However, mistakes happen and I judge companies by how they respond. In this case the customer service (Chris) was excellent and the drivers were polite and helpful.
Chris Graham a trouvé cet avis utile
We have used Roofing Superstore twice now and really cannot fault their service. Their staff are most helpful and accommodating and keep you informed throughout the whole process from order to delivery. Their prices are competitive and delivery is always super quick. Would not hesitate to recommend them and use them ourselves again.. and again.. and again..
I placed an order for 2 Velux windows for my flat roof via telephone. The sales assistant checked to see if they would be suitable for my purpose and the order was placed. The price was very good too! Unfortunately my roofer had already built the kerbs which meant that I could not use these windows and had to cancel the order the next day, which was a shame. Currently i am awaiting for the refund but do not have any issues with this as i understand the items need to be returned back to Velux.
I have no hesitation of coming back to order again from Roofing Superstore
Arrived on time and actually does fit and all additional replacement seals also in box - the post it note stuck to the window had become unattached so not sure if the window is actually the correct way round - suggest a more sticky post it!!
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