Worst customer service - stealing in my face

I Bought a computer on October 2012, which included the "free service" whatever happens. Evidently, it began to be charged after the first month, from my point of view without my authorization. My fault was to realize this only until February 2013, when I wrote my first complaint and asked for the cancellation of the service. Then as I had already paid for the complete month of March, the most reasonable thing to do, was to cancel the service after the cut date, but for PC world this was not reasonable, so they stole my money and cancelled the service at the beginning of the month I had already paid.
My problem didn't end here, as the next month, I was charged again with April's service after having a phone confirmation of the cancellation in March. I wrote a new complaint the 20th of April, then I received a new call from PC world customer service, telling me that they will return the money and that the service was cancelled again. To my surprise, this didn't happen, and this month I was charged again with the service. I just don't know what else to do, or with whom I can complain, it seems PC world will just keep on stealing my money "whatever happens"...

There should be the option to post minus 1 star. Atrocious

They are a terrible terrible company. Dishonest and praying on older people who do not understand new technology. They falsely took money from my parents promising a repair for a computer and then asked for even more money to actually repair the item 4 weeks later claiming the large sum my parents had already paid was only for the recovery of the disk - disgusting.
They lied to my parents in person - repeatedly - and then claim my parent's (and my sister who accompanied my mum on the last visit) misunderstand everything.
This company should not be able to trade it is a travesty.
I also have no hope of any good coming of writing this review as everyone reviews them as 1 star and yet they still stay in business! So much for the power of social media actions.

Horrific. I refuse to step into that store again.

Hey, here's my review on PC world. I would try 0.5/5 but I can't...

Skip to second paragraph for current opinion.

This review comes late but I want to state my opinion. Starting with the first PC I bought from them, a HP netbook. The server with the netbook in the store was good and very helpful (I was quite young at the time) and we bought a year "Whatever happens" insurance. Well, in 3 days, I couldn't hear audio at all and I called them, took them 10 minutes to figure out I deleted my sound drivers somehow, it worked. I thought their customer service was mediocre at best back then. About a year later, my screen got a crack in it, so I bought a MacBook Pro from the store, trouble free. My laptop got sent for repair and took them 2 weeks to repair, still got it with me.

Ok, now here is where the review turns for the worse and is my current opinion.
After buying my MacBook Pro, a year later, my charger stopped working, starting with it being on a red light meaning charging but my MacBook stayed at 31% charge, it worked to keep my laptop on so whilst I could do that, the next day I borrowed my cousins charger (she has exact laptop as I do) and hers worked so I would know what to call PC world about. I called them, and they held me twice for 5 minute intervals then said they would receive it (because I had whatever happens) and it would take 2 weeks for repair because "my battery was broken". I kept saying to them "No, it isn't broken, I tested it with another MacBook charger I borrowed, it isn't broken, all I would like is because I purchased this insurance, you could come to my house and replace my charger."
They kept insisting that it was broken and I just gave in because I wouldn't be able to use my laptop without the charger with it on such low power anyway. It took them 2 weeks like they said and I got a new charger, but I was not satisfied because it only takes 10 minutes to test if a new charger would work and just put it in the list of delivering back.

2 weeks later from when I received it again, I noticed on my screen, there was a red mark that looked like a very distorted semi big "Z" that was in the middle and was quite visible on a black background. it bugged me that I had it so I sent it in. They said it was screen burn and would take 2 weeks to repair. From the day I sent it (27th January 2012) it arrived on the 13th of February, little longer than I thought. I left the background on black and.... nothing. I called them about what is going on and they said "its because you didn't give us your password" even though I stuck a piece of paper with it on next to the trackpad. SO, THEY DIDN'T EVEN LOOK AT MY LAPTOP!

I sent it in again, took them a month, no fix. My parents were furious when I told them about it so they wrote a formal complaint and wrote the Sales of Good act on the letter too. Took them 2 weeks to respond, and a month to fix. I don't have any problems with my laptop anymore.

Pros:
None

Cons:
Bad customer service
Takes ages to buy
Horrible insurance
Generally bad

Absolutely disgusting

Disgusting service. Rude, sarcastic, manager aggressive towards me because shop assistants chose to bend rules - not my idea. Complete refusal to deal with issue because I bought the printer from a different store. Advised that I needed to resolve the issue with the store I bought the printer from ie. return it to the Isle of Wight - a 3 hour journey including ferry costs far greater than cost of a new printer. That was only the tip of the iceburg.

WHAT EVER HAPPENS INSURANCE?? THAT DOES NOTHING FOR YOU!!!

I TOOK OUT THE WHAT EVER HAPPENS INSURANCE WITH PC WORLD, AND WHAT A TOTAL WASTE OF MONEY. IVE PAYED £8.50 PER MONTH FOR A FEW YEARS, BUT IN JAN 13 MY LAPTOP GOT WET, I SENT IT OFF FOR REPAIR? THEY SENT IT BACK SUSPENDED MY ACCOUNT AND WON'T FIX IT?? ALSO THEY STILL KEPT TAKING PAYMENTS FOR THEIR RUBBISH INSURANCE? I'VE SINCE SENT A FEW LETTERS TO THEM BUT THEY STILL WON'T DO ANYTHING FOR ME? SO THERE WHATEVER HAPPENS INSURANCE ISN'T WORTH THE PAPER ITS WRITTEN ON!! THERE JUST A BUNCH OF SCAMMERS OUT TO RIP THE PUBLIC OFF. MY ADVICE IS NOT TO WASTE YOUR MONEY ON THEIR INSURANCE, BUT SAVE THE £8.50 PER MONTH AND BUY NEW WHEN YOURS GOES WRONG!!

Pathetic

I would definitely like the people to read this. I went to Brent Cross Branch of PC World

The person who served me in Brent Cross branch was VINCENT (an old guy) and yeah he did provide an exceptional service and it was exceptionally BAD. This is my worst experience in any store of London. I didn't raise the matter with the manager because I was in a hurry. But I didn't like the attitude of the person. who served me MR. VINCENT. I hope its not the same way in every PC World or Currys.

When I went to the till I got my Debit card out. The product had yet not come. The computer was in front of me and he was doing something on the computer. I had my Debit card in my hand. Mr. VINCENT didn't even ask about my debit card and just took it, by his own, from my hands and started entering the details. I went inquisitive that what is happening? and when I asked him that what was he doing? He showed me the computer and asked me to fill my details myself. I then realized he was filing my details. but in that case He could have asked me or request me.

But then how can someone take my debit card without asking and just start filling my details?

Moreover he asked me to fill my details and left the place to deal with another customer.

I was standing there for 2 minutes for him to return. But he never did until and unless a colleague of him asked him to come back. The colleague asked him of why did he leave. and the Mr Vincent replied that I was asking him of what he was doing and why he was doing? He said this and left.

I want to ask Is this the right way to approach a customer?

1) You take someone's card from the hand without asking or requesting him?
2)You leave the place in anger asking the customer to fill his details?
3)When a colleague asks you , you tell a lie to hide your back?
4) Even if I did ask him of what he was doing? Am I not supposed to know of what is happening with my debit card.? What was wrong in that?
5) Is it wrong to ask a question in PC World?

If this is the case , I guess the service is and was exceptionally bad. I would never ever visit that store again. and if I would not have been in hurry , i would have never bought the product from there.

PC World tried to charge my dad £50 to press f11 for a factory reset on his laptop and told him it would be a 3 day job!

Not impressed with the PC World in Bristol Cabot Circus! Luckily my boyfriend knew enough about technology to realise that it shouldn't cost anything. As a mac user he had the same problem and just wanted to find out for my dad which buttons to press on a windows laptop plus he purchased his laptop from pc world. then the salesman came up with this rubbish about how desktops are different from laptops and had to be fixed differently which then rang alarm bells...

A very nice man in curry's a few stores away told us it was just press f11 and click next and charged us £0.
30 min job done!

If my dad had gone in on his own in PC World he would've been ripped off!!

words cannot describe my dissapointment

On 28/03/13, I went to a Currys outlet in Sheffield at Heeley and I spent some time in the store talking with the sales assistant to find the best laptop for my wife who is disabled and is her main form of entertainment and communication. That day I purchased a laptop - a SAMSUNG NP3530EC, on a price plan over 10 months (£51).
This laptop was the best gift I bought my wife, she was very grateful and appreciate. She treasured this item, looked after it well and when not in use, it was stored safely away in a cupboard.
On 03/04/13, the laptop appeared different when we switched it on. A portion of the screen was not showing properly and appeared to have a ‘leaf’ on the left hand side. Thinking this was a system error, I contacted Microsoft that same day through a live chat. During the chat, I sent a photograph from my Ipad to the technician who then phoned me to say that this was a physical fault.
The following day, after work, I went back to the Currys store to show them my problem. I spoke with a Mike who stated that it appears as if the computer was damaged. I explained to the person that the laptop has not been damaged and was properly looked after by my wife, stored safely away in a cupboard.
This person was very unhelpful, stating that I would have to pay a repair fee of £50. I stated that I should not have to foot the bill as I know how it has been looked after. He also stated that I should have got the insurance cover. As they would not repair it, I then asked for a replacement or a refund, to which he and his Manager (who I asked for) declined stating that I had damaged the product and this, would not be possible. I also stated that I would contact Trading Standards with regards to the situation and Mike stated that they would agree with him and his assessment.
I then left the store with the laptop and went home. I then phoned Currys Customer Service department. I retold my story to them and that I wanted to put in a complaint, i was told I would hear from someone within 7 days.
On the 10/04/13 (6 days later), I had no response from Currys so I called them to find out what had happened. Upon speaking to that person, I found out that my complaint had not been looked at. I voiced my frustration and asked for something to be done as this was poor service.
The advisor spoke to the store and it was arranged that I take my laptop to the store and that they would take pictures of the machine (also keeping it in store with them) and send an e-mail to Samsung. I have a paper copy of this e-mail which I requested. The e-mail stated that there is no visible damage to any area of the computer and I will attach a scan of this for you to see. I was told that Samsung could take up to 48 hours to respond.
On 12/04/13, I phoned Currys whilst on a break from work. I stated to them that 48 hours has almost passed and I would like to know what is going on. My wife then received a phone call (within 10 minutes of my initial call) from the store. He stated to my wife that Samsung have just got back to him and that they had seen the photos and they agree with him that there is damage to it (contradictory to the e-mail he had sent on 10/04/13) and they would not be prepared say that this was a fault. My wife found him to be arrogant in his manner and not very understanding.
My wife then phoned Customer Services and spoke with and voiced her frustration at the whole situation. He stated to my wife that the store should have at least, offered to have it sent to Samsung to be looked at and waver the repair fee if they found it to be a fault. He then stated he would be the direct contact and would be the liaison between us and the store.
Customer services contacted my wife again and informed her that the store had told him that Samsung have seen the machine. My wife stated to that all they have seen are photos.
Upon my return home, my wife then received a call from the store (who was not supposed to contact us). He stated to my wife that Samsung are quite happy with the situation and they do not want to see the laptop personally and that is it. My wife found his tone to be sarcastic and seemed overly happy to be giving us the information.
At this point, I was infuriated. I then phoned customer services, who had just received the same news from the store, I told him that he had just phoned and how he spoke to my wife and how she was affected by the situation (including their manner). They responded that he should not have phoned the house.
Customer services stated that he would bring this situation to the attention of his managers. As this was just before closing time, he informed me it would be early the following week before we hear anything.
By 16/04/13, I did not hear any news, so again I contacted Customer Services and left a message for them to contact me. I repeated this on 17/03/13 with no response and then 18/03/13.
I eventually got a call to inform me that I would need a third party to look at the laptop and get an assessment from them. I informed them that this was not possible (due to money constraints) and that I personally should not have to do this. He offered me the other alternative of having the laptop sent to Samsung but I would have to pay the courier fee. I stated to that this was not an option.
I also stated that I am ready to contact Trading Standards (as I held off so I could deal with Currys directly) to which he advised me to phone instead of writing, he also added that he would speak with Samsung and try to help the best he could.
I phone my local Trading Standards – the advice line and they informed me to quote the Sales of Goods Act 1979 and write a letter of complaint directly to Currys (send it by recorded delivery). I then phoned Andy again and informed him of the advice they gave me.
Customer services had spoken with Samsung and that they have offered that the laptop be sent to them and they would inspect the machine, wavering the cost of courier and repair if they found the laptop to be faulty and not damaged. However They said that I had to go to the store and set this up, I said that this was not a good idea due to my recent dealings with that store.
However could not get in contact with the store whilst he was dealing with me (I was on hold) so he was sending them an e-mail. I also asked for a Manager to contact me as the entire situation, I felt, had not been dealt with both by Currys and Samsung. They phoned me back to inform me that a Manager will phone me on the 22/04/13.
I had to make three calls on 22/04/13 until I was responded to by a manager, who stated that the other manager (who was supposed to call me), did not get a message. They offered to go and look at the machine personally the next day and call us back.
On 23/04/13, my wife recieved a call to state in fact that there was physical damage to the screen (despite us knowing that there was not). The customer services stated that if this was not the case (instead of a possible manufacturers fault), that they would send it to their team and assess it. If they deemed it accidental damage, that we would have to incur their costs.
We are collecting he computer and intend to sell it as spares as we see no other options.
I have never been treated like this by a company before, the entire situation has been an unnecessary process and mentally straining for both me and my wife. I feel the store has been inconsistent with me and Currys’ own customer service team and I am stuck with a bill with nothing but a fault machine and a heap of grief. I would like to warn people about this and see if anyone else has had issues.

What customer service

After 2 x 2 hour round trips to choose and pick up our new computer when we got home there was no power lead in the box we rang customer services to ask them to send one out in the post only to be told that we must return to the store that we had bought it from to collect the lead another 2 hour round trip I guess or get one off ebay I think it might be better if you could call the store direct rather than a call center

Absolute Rubbish & unprofessional

Don't try and take anything back to these idiots when it breaks down , they will just fob you off and tell you that you should have bought one of their replacement product policies ! They refused to exchange or refund a 3 month old camera that had stopped working. They apparently only replace an item that breaks down with in 28 days of purchase. Their receipts & guarantees are worthless. Their staff are arrogant & unhelpful and I will never deal with these people again. Hopefully they will end up like Comet and leave only trustworthy helpful & honest companies to help consumers with their electrical needs.

They did not do what they said they would

I basically asked them to remove Norton from my PC safely because I've had problems removing Norton products from other PCs in the past. Only I got the PC back a couple of days later with Norton still on it, in the end I removed it myself and no damage done (from the removal...so far). They push Norton as a good anti-virus so they won't remove it from your PC because they believe others are inferior. (I have their whatever happens plan so it didn't cost me). You are probably going to get a faster turn around at a local PC store, I've had PCs go in for repair in the morning and I've collected it either an hour later or that afternoon (I even waited in shop for one repair to be completed and in PC World they would take 4 days to for the same thing). PC World take forever to do repairs and their work is slightly inferior to local PC repair shops.

Terribad Company!

I bought a HP laptop from them a few years back and within six months, the hard drive began to click. I then phoned up the "tech" guys, and they collected my laptop saying they'll return it in two weeks. Two weeks passed and I didn't get any feedback about my laptop. When I rang up, they said they already delivered it -- which was a lie because I was home the entire day they claimed they'd deliver my fixed laptop by. After pressing them further, they said they delivered it to a man name Muhammad who lived at a black door (again, another lie as there are no black doors nor is there a guy called Muhammad on my street). After physically going down to the store and complaining to the staff members about their terrible service, they eventually contacted the tech guys on my behalf and within another week, I got my laptop back.

I refuse to buy another product from these guys again. Disgusting service and disgusting attitude.

Totally Clueless about products and aggressively ignorant and Underhanded

I WILL NEVER BUY FROM THIS COMPANY AGAIN--I WILL RECOMMEND MY FRIENDS DO THE SAME

I recently bought a set of headphones at the Pcworld in the City, I asked for some assistance as i wanted to buy some good quality headphones. The lady who offered to help me pick out the right ones had NO idea about the products, but this did not discourage her from pointing to all of the most expensive items on the shelf. I would usually chalk this up to this not being her forte or department and give her the benefit of the doubt that she was just trying to make do with what she did know.

But the factually inaccurate claims she made about features of the products which simply weren't true were dangerous to a company with such a bad reputation in retail.
I thought that gently pointing out that maybe she was getting the various models didn't actually feature the ability to do what she was claiming they would, in some way might help.

e.g. she claimed that a specific brand had detachable cabling, I pointed out that another model had that feature but the box she was pushing into my hands didn't have any such ability.

She rather forcefully told me I was wrong and even when conceding the fact that i might be, and asking her to show me on the demo model (in order to help her save face) , she claimed that a better version of the brand she was pushing at me would probably have detachable cording. She then went on to say that I should buy those anyway because "most of the others are" ....and i quote "Shit anyway".

I selected a different pair, one that I read the box to find the requirements she was unable to and took it to the counter, I tried to purchase the item from someone else on the desk as i found her manner rude and arrogant and actually didn't want to speak to her again. Instead she barged in to the till in front of the lady serving, claiming me as a customer. (I dont know if the work on commission, but this aint how you earn it.)

She took my card from the chip&pin machine and placed it behind the counter before telling me to wait while she checked the stock on the item i was trying to buy. She left for a good 7 minutes leaving me stranded at the counter with a perfectly acceptable boxed product in my hand.

She took so long that they started serving the que behind me that was building up.
When she returned she returned with the same make and model as the headphones I had selected only in a rather beaten up box. I asked why she was bringing that box down, her justification was that i was unlikely to keep the box anyway..

Great I thought, you waste my time so you can palm off a product thats a bit too shitty to put on the shelves.

Anyway, the final Insult was when she scanned the beaten up box the price came out to almost 3 times the cost of the headphones I had selected, she was very quick to put my card into the reader and run up the sale .

I pointed out that the price was wrong.
No its not, thats what they cost. I pointed to the pricetag, it didn't match up.
On inspection of the till readout, I notice her remove a piece of paper that had been clumsily attached over the barcode on the box.
She had scanned the barcode for the very expenssive headphones she had been pushing earlier, from a docket that she was now holding in her hand.

I WILL NEVER GO INTO PCWORLD AGAIN AND LOOK FORWARD TO THEM GOING THE WAY OF THE COMET

Never buy from these people

l purchased a HP laptop which developed a fault which this company has failed to rectify. Well we havent got that far as after 6 phone calls and a visit to the store l am about to contact Trading standards. Worst staff dont know the complaints procedure l haved been batted around this pathetic company by the unhelpful staff who dont or dont care . NEVER WILL l BUY FROM THIS SO CALLED STORE. AGAIN!!!

Worst customer service I've ever received!

We ordered a limited edition PC game from their website, this was the only version available on the website. When the game turned up it was the standard version, worth £5.00 less. How is this when according to their website they don't sell it......

Took it in to the Gloucester store, the staff were all incredibly unhelpful including the manager, even though this was a simple case of false advertising he offered a refund through gritted teeth whilst snapping at us. Even though we had to purchase the game elsewhere and take the time to go to a store we were offered no compensation or even an apology.

In total this mistake made by PC World has cost me around £8.00 extra, I called their customer service team who refused to offer anything as a good will gesture.

I was promised a call back with regards to this complaint within 3 days, one week later still nothing. I call again and get promised a callback later that day by a manager, 24 hours later still nothing so I call again. After excuse after excuse the same guy promises a callback but refused to give me a time frame. He refused to ask the manager for a rough time frame then told me as the call had gone on for 12minutes he would have to end the call, I was halfway through speaking and he hung up.

Absolutely terrible customer service, I've been a loyal customer of PC World for many years and purchased pretty much all my computer equipment, tv, printer and consumables but after being treated this way it's fairly obvious they aren't interested in customer service of righting their wrongs. There are other companies out there that would love my business, they will get it from now on.

I wish I could give half a star as one star is way too high for them!

I see no future in this company!

Very poor customer service. Sent my PC for repair on 16/3 at PC world Beckton. My instruction was simple, to recover the data and restore the Operating system, vista. When i went to check today on 8 April (after 3 weeks!)the technician Casper told me he just got the cd on Thursday last week since he had to buy it on eBay.
Didnt know it take weeks to get mail in this country??
Asked him when he can install the cd, can't even commit when but just said some time this week. The excuse I got was I was in the queue and there were 4 computers he got to repair first. So he needs nearly one week to repair one computer? Took my computer straight away (with my money back) and gave it to another guy.
Guess what? My computer is now ready for collection tomorrow. That's what I call efficient!
And PC World, I will not be buying anything from you guys any time soon. Do you guys also notice they prefer to chat among themselves than attending customers in the queue?

Liars

Their "Order and Collect Next Day in Store" option is a lie. You will be told on the website that your item will be available to collect next day, you will be told repeatedly on the phone that this is correct. It's not, it's a lie. You will have to wait 3-5 working days during which time you cannot cancel the order and no explaination will be given. DO NOT ORDER ONLINE WITH THEM.

Cool

Totally happy

Daylight robbery and terrible service!

My partner and I went and bought a tv in a currys store in northampton riverside in September. We bought it on finance. Paid a deposit and had 10 months to pay off the rest interest free. The salesman added £11 direct debit insurance on without asking or informing us he was doing so. When we got into the car park we noticed this on the receipt and went back into the store to get it cancelled. The same salesman "cancelled" it although he was incredibly rude to us. He said he couldn't refund the first payment of £11 direct debit, but gave us £20 of 3d glasses instead. We checked our bank statement today (10 months later) to discover currys have been taking £11 a month out for interest. This totals too £110. We ring up currys to complain and we are told to go into the store. We cancelled the direct debit with the bank, but are now £110 worse off. When we get to the store we are told there is nothing they can do. They can only make a complaint, which will take at least 48 working hours to process, so we are just waiting to hear back. I am appalled at the service we received and will not be purchasing from a Currys store in the future. I will also be informing family and friends of my bad experience and be advising AGAINST shopping in Currys/pc world.

Sent from my iPhone

Refusing to replace laptop

I bought a HP Pavillion G6 a fortnight ago - it's developed what I now know to be a common fault with the trackpad. I took it back this afternoon and they told me they want to see it happening in store before they'll replace it. I wasn't asking for a refund, just an exchange of a faulty laptop so I think it's unreasonable that I have to take the laptop to them to keep for at least 4 hours so they can replace it with exactly the same model of laptop. Unless they're using it for a prolonged period of time they won't see the fault so I'm going to struggle to get the refund that I'm now determined to get - the sales person I bought it form in the first place was hostile when she couldn't sell me a load of stuff I didn't want or need and now their after-sales service is shown to be equally crap so I'll spend my money elsewhere.

AWFUL, neglectful

I returned my laptop after 3 weeks, everytime i tried to game (it was a gaming laptop) it wouldnt charge. I took many videos of this problem and when they took my laptop overnight they told me nothing was wrong. The problem has persisted so i am now returning it a 2nd time and hoping for a refund :( will never use these again....

Outrageous star!

Ok bought a £999 MacBook Pro had it for Christmas gift. Opened and used for 7 weeks with use not totalling more than 24 hours! Returned to store as suddenly would not switch on, to be told "nothing is 100 per cent" by a sales assisstant mmmmmm I replied perhaps they should advertise this! He advised i go to Apple store which i did and the nearest appointment they could give me was 5 days away to speak to one of there 'geniuses' (am due to see them tomorrow). Meanwhile after advice Went back to PC world with whom i apparently have the 'contract of sale' today and spoke to the manager who "don't have an opinion" on whether the item fault is reasonable in the timescale! Tells me it can be repaired and I explain I want an exchange as if I wanted effectively a recon machine I would have bought one off of eBay for a substantially lower price. Speak to customer service on the phone as having no joy with Mr No Opinion and speak to a guy who after much utterings and fobs tells me I have to get an independent assessment to say the machine is faulty then they could replace. I inform him that the onus is on him to prove there is no fault as it is under 6 months old. After much tooing and frowing he gets It (i think)Now I am in the ludicrous position of them wanting to send it to apple so they verify there is a fault, which is obvious because its not working! Then and only then will they consider an exchange! Why oh why as a paying customer I have to put up with such inconvenience for a faulty product I do not know! Now after this I have seen on many forums how terrible PC world is and additionally to my shock read the fault I describe is indeed not uncommon. I am now losing faith in the product and PC world and am considering perusal of a full refund (could be in for a long haul me thinks by the looks of things). Quite simply I feel this treatment is UNFAIR and outrageous. On the upside though, they were very helpful and courteous when I was parting with my very hard earned cash! Every cloud hey!
23/02/13 update: went to the Apple store Birmingham and blown away with the attentive and knowledgeable SERVICE . PC world would perhaps benefit fron sending there staff to learn from these professionals. PC world are in a world of their own guys, but it is not a good one! I would not even buy a battery off of them now. A big thank you though to Apple who were brilliant.

Can not find words to describe what a rubbish customer service they have.

You have to invent another way of rating because the star rating doesn't work for PC World - I don't want to give them even one star.

I have been to their shops in Old Kent Road and in High Street Kensington. In both shops the customer service is non-existent. I don't know exactly how their recruit their people, but it seems that the main characteristic you must have to be working there is to be rude, arrogant, obnoxious, and most importantly, not to know anythying about the stuff you sell.

I can only wish PC World go down the same root as Comet, and one day they dissappear from our land for ever.

they just could care less

i work in retail and the compant i work for sell product of far higher value than that of what i bought for PC WORLD and if there a problem with the warranty then it's down to us to exchange or refund and than take it up with our suppliers.
It seems not to be the case with PC WORLD who just want to fob you off and blame someone else.
I bought a cheap PC £350 just to get me out of a problem for 6 months until i could afford to buy a better one but after 7 weeks the hard drive went on it so took it back accepting to get a exchange for one that worked only to be told that it's nothing to do with them and they would need to send it off to the supplier as it was past there 21 days returns policy and that it would take upto 28(maybe longer).
My contact of sale was with PC WORLD and not there supplier so as i'm sure you can guess was a little upset by this.

This just a temp computer for me as i cant do without one but when i bought it didnt have the money to buy one i really need. PC WORLD your lose as i will never never buy from you again.
I even offered to buy a £1200 lap top on the day if they would refund for the faulty pc i returned and still got told NO.

Refused to price match

Travelled 20 miles to the hayes store which had a tablet in stock - they refused to price match carphone warehouse with no reason whatsoever. At first claimed that they only price matched with 3 stores, then claimed it was a different model (which is clearly wasn't). They were also extremely disinterested and rude.
Travelled a further 15 miles to another store, the manager said that they had been told to try to avoid proce matching with carphone warehouse and showed me an internal memo but begrudgingly did so as they couldn't find a legitimate reason not to.
Last time I'll use this shambolic company.

Absolute rubbish company

My daughter had bought a 7" tablet for her daughter with full insurance, if it broke, they'd replace it, a couple of weeks later it broke,we visited the shop in Aintree, they didn't have a replacement.
The assistant informed my daughter it would take two days for another one she picked. She phoned during this week to be told it had been in since last Saturday.

I visited the place earlier to be told it wasn't in, a round trip of ten miles last week, another tonight, it's one big grin of a company. They will never have our custom again.

Total rubbish company to deal with.......avoid avoid avoid.........1/2 a star!!!

I have been waiting 2 months on the Isle of man for a nexus 7, unable to order on line because their gift cards dont work on line !! You have to be in store.
They will not order one for you, but you tell to keep checking the website for stock ??
etc etc....I could go on.I will order elsewhere from now on...So frustrating to deal with.....another large company were no one gives a S**t :((
Ray

Useless Bunch Of People

- Staff have no idea about computers, me enquiring ended up in me teaching them something....idiots.

- A member of staff had no idea what a DVI cable was....oh dear..

- Prices are horrendous...I can't see them lasting long

- KNOWHOW? KNOWNOTHING....I had to take the phone from the women at tech desk and explain 5 times what my laptop fault was...only for the tech to say.....oh why didnt you say...... WOOOSHH

- Treat you like a thief when you want a refund

- Have no idea what stock they have in, and one occasion one salesperson didn't know how to check!!

- KNOWHOW sent back Laptop with same fault, not even been looked at.

Will never use them again or Curries.......I think they will be out of business soon.... My last visit I managed to log into 2 Laptops, and I went onto youtube, and played the Watchdog article from BBC, turned up full and walked out

Mark Thomas a trouvé cet avis utile

Never again

They sold me faulty laptop and when it broke down after 2 months they charged me £80 for saving my data. When i complained i was told (of course after over a month waiting for their respond which at the end i had to ring them and asked them why i haven't received any reply yet) that it was my fault not saving everything on USB key. If i knew that it will break down while i was working on my assignments i wouldn't work on it at all. Laptop didn't ask me 'have you saved everything on your USB key i think I am going to break down'. I understand things break but not new things and not when you pay so much money for it!!!! £80 absolutely disgraceful. I will never shop there ever again and whoever have a choice go somewhere else. Not worth it
PS: There are so many bad reviews I think it is about time someone starts paying attention to it...

Rip off and Useless - never shop there again

I was looking for a new laptop, after a bit of research found one on the pcworld website. It was available in different colour choices so I thought a black finish would be better...oh, that was more money (£430). Oh well I'll go for a blue one, nope none left, ended up reserving a purple one for £399 as it wasn't available for home delivery. So I went down to the store to collect my reserved laptop. Whilst I was waiting for the staff to come over I noticed the laptop I had ordered. There was a black one for the same price as the purple one for £399 (hang on a min, they were different prices on the website). Eventually someone came over to help I told them I was after this particular laptop in black. Off he goes to go and get one, comes back to say there aren't any. He looks on the store computer, great he can order one and they'll deliver it. (remember the website listed it as not available for home delivery) Brilliant I'll do that then. So he tries to order it, only he doesn't know how. Tells me to go home and order online. I remind him it's more expensive online and not available for home delivery...again.
He then tells me to come back in store the next day and someone else will be able to order it for me.
I return to the store the next day....the price has gone up !!! Not just the black one but all the colours. I get to speak to someone about ordering the laptop in black and I tell them what had happened. He said it was now the new price unless I'd reserved it....I had, I never told the guy the day before I'd come to collect it. So this guy now asks who dealt with me the day before. Just as he said that the guy from the day before walked past so I pointed him out. Great now I've got 2 numpties to deal with. Between them they call up my reservation....it's been cancelled by head office they tell me. The reason why because of the price increase. I asked to see the manager. a young kid comes over who then tells me that I need to spend more money to get £30 off the laptop price and that there is nothing I can do.
So basically you reserve something which gets cancelled so they can increase the price....hmm I think a little chat with trading standards might be in order.
What a bunch of retards. I will never shop here again, they're just incompetent idiots. They need to up their standards and quick before they follow comet.

rubbish

Bad company, ripped me off now three times... first time shame on them second and third time shame on me. :(

First time i got a desk top which lasted just over a year then the second time is that i took it to them to repair and it needed a new motherboard and power supply which cost a fortune.
The third time i bought a sony vaio laptop just last year 20/12/12 and it is now broken,
i am now in talks with sony because pc world told me it sonys responsability to fix it!!
even though i payed for it at pc world.

Good service, shame about some some customers

I visited the currys pc world branch in colliers wood today. I never realised how thick some customers can be and patient the staff are when dealing with these customers. A customer was interested in buying an iPad but she didn't know what it did and what it looks like. I was so shocked. How can you want something if you don't know what it does or even what it looks like. The staff in this store are very helpful and knowledgeable. They are expected to know all products from washing machines to laptops. I would recommend visiting this store but it really annoys me when I go in and I have to wait a while to be served because certain customers haven't done their homework and expect to be spoon fed.

Crap

Ordered a Samsung Laptop online on the 29th November 2012 as a Christmas present. It was shown on their website as "In Stock". I got a call from PC World to verify my identity on the same day as I placed the order and was advised that the laptop was being dispatched that day. A week later I got an email telling me that they didn't have my laptop in stock and it wouldn't be available till the 7th Jaunary. It's now the 16th and I'm still waiting for it. Never Ever EVer use PC World. I'm on hold with them now and the guy has no idea what is happening to my order and is now speaking to a manager. They have had my money since 29th Nov!!!

Extremely poor customer service

We went into the Stevenage store in Roebuck retail park last Thursday to purchase Samsung 55" 3D TV. There was hardly any body in there but 3 assistants spent around 20 minutes just talking to each other and just completely ignored us. I guess the boss was out so they were not interested in selling us anything so in the end w just walked out and purchased our product somewhere else!

Customer service is certainly not one of their strengths by any stretch of the imagination!

Joanna Mackowiak a trouvé cet avis utile

DISGUSTING!

Chesterfield Branch at the retail park.

Today I went to PC World looking to buy a couple of pieces of electrical equipment that worked out at a couple of hundred pounds, not cheap. The service was disgusting, one young woman told me 'you'll have to ask someone else' when asking a very simple where can I find question. Can you believe this young lady was chatting with what looked to be her friend and continued chatting after basically telling me to sod off.

Then the actual store manager told me 'she's was to busy right now serving other customers' the overall service was disgusting. Never in my life will I shop at Currys/PC World again ever I will go to John Lewis to receive the customer service I deserve when parting with my hard earned cash.

This isn't the first time this company has had rude uninformed staff the overall customer service is nothing short of abysmal. AVOID!!!

I am disgusted!

Be Warned

Be Warned!

I write this letter to try and explain and show how poorly PC World treats its customers. Their customer service is diabolical and unfit for purpose. It takes ages to be answered and when eventually answered they cut you off, especially when you ask to speak to someone more senior or they just pass you on. Every time you start from scratch trying to explain the problem and each time you either get lied to, treated with contempt, or simply get told another story. As for contacting by e-mail they simply get lost and/or ignored! So I urge everyone to take note before deciding to make a purchase from this company .I have since found my experience is only one of many that shows why it is rated so low by its own customers. My family and I would certainly never be using them again!
My Experience:
I was always a little concerned but it was the only company that claimed to have stocks of my daughter’s Christmas present to-be: ‘A Nexus 7 32GB Tablet’. So on the 26th Dec: 2012 I tried to order and collect one from my local store in one hour .Note: It was only half way through the transaction that I found that in fact; the one hour collection was in fact no longer available. I would have to wait and receive one by post guaranteed on the site 31st Dec: 12. As I could not find when stocks would be in stores I placed this order. - A Massive Mistake!

On the 29th December I noticed the local stores were now in stock, so I rang Customer Services to see if I could change from delivery to collect in store as my order had not been fully processed yet. Note unlike some other firms my card had been already charged though and I was refused this option! I was informed my card would take 3 days to be reimbursed and as the advisor who I spoke to sounded very ‘charming’ and guaranteed that it would be delivered on the 31st. I left the order as it was. I asked his name, he quickly replied with short name that I had never heard of and that was that-Or So I Thought!!

The 31st December my daughter was excited and I got up early ready for the “GUARANTEED DEL’Y,”
It was when I had waited in most of the day that I tried to contact Customer Services again to find out where my delivery was. Eventually I got through only to find out I had been conned and the person from the 29th was a liar, in fact I was told that his first name was : ”Brian”, according to the information that customer service could see. In fact when I repeated what he had said to me. I was told not to worry as he would be reprimanded for his actions. - “Another lie?” By this time I was very angry with all the wasted time and phone calls and still no ‘Nexus 7’ for my daughter, so I told this operative (Laura) to cancel my order and refund my card asap. She agreed to do this and just to make sure I sent an email via my account stating this very clearly. An end to it? No only the beginning!

Firstly instead of sending me notification of cancellation etc I received an email notification of exchange! As they were unable to supply me in the first place why on earth would you expect me to return something that had not even been sent out and in fact had been cancelled? Except of course: to punish me for cancelling the order, to keep my money as long as possible and cost me a fortune in phone calls, interest on credit card etc. That doesn’t even mention all the hours emailing, phoning, waiting in unnecessarily, which has ruined my families Christmas! Note as soon as I received this notification I questioned it but was only told “the computers were playing up so just ignore the e- mail. As you can see Lie was following lie after lie!!
Nina Rowe a manager at PCW eventually agreed that as the parcel had not been sent to Royal mail yet, then she would be able to get back to me and send me a notice of cancellation and refund but I had to still wait in and refuse to accept the delivery, even though it hadn’t even been sent!.
At present on my account my original order still shows up with money being paid and no cancellation. This was queried before to many times to count, by many emails and phone calls. As for the emails they suddenly went missing and all the people at Customer service were either: impossible to contact, plain rude, unhelpful and all giving different stories and explanations. I cannot be bothered writing any more at the moment as all the tress caused by this has made me so frustrated that I have been made ill. If the company actually wants to keep its customers then I suggest you start listening to people, stop telling lies and eliminate certain members of its staff. Oh and of course reply to email. Contacting PC World is a nightmare and practically impossible Also, it’s amazing how after complaining my telephone number
started receiving countless anti -social calls from withheld and international sources- Just like last time when Curry’s where involved.

Note: Since this review I sent a copy of my phone bill, eventually receiving an apology of sorts, with an offer to ‘reimburse the cost of the hours of phone calls to them pcWorld eventually agreed to send a cheque and an e mail was received confirming it had been sent on the 20th January 2013. But it is March now and I am still waiting for the cheque and also an answer to an my email informing them of this.
WHAT ELSE CAN I SAY?

thieves

i bought a desk top computer from currys pc world aberdeen. told them i didnt want there cover.i received my bank statement and they had started a dierct debit. and took 9.50 out when i rang customer care they cancelled the direct debit and told me to go the store and get my 9.50 back.surely its illegal to take money out of my account without my consent.

Joanna Mackowiak a trouvé cet avis utile

Wrong item - Delivery wait problem a joke!

Ordered a present 3 weeks before Xmas, PCW sent wrong item. Had to wait for wrong item to be returned to PCW before they would despatch the correct item.
Still waiting.
Communication a JOKE!!
Have cancelled order, never order again PCW

Oh dear! Clueless does not even come close

I checked both in store and online about replacing my pc..
I hate to say this, but the staff had no knowledge about their products at all other than what was on the sales card. They were disinterested and clearly have had lousy customer service training as well as no technical training at all.
In the end i was told that they don't sell gaming pc's...but TBH their products are so very overpriced and under powered so there was no way I would have bought anything in the end.
More like I was asking a few technical questions and they were way out of their depth.
I spent 18 years in retail, and prided myself on excelling at all the things they simply don't do right.
Take my advice - don't even bother with PC World.

Joining of PC world and Currys is a bad idea, RUDE and CONNING STAFF, AVOID

staff are absolutely rude and unwilling to help, i can't believe they are still in business. Please avoid at all costs, seriously all of them are useless idiots. They just try and con you into buying their product and after you pay, they wont give a toss about you.

Today i heard overhead one of the staff at the colliers wood branch calling a another customer " a fucking idiot, hope he gets hit by a car". I was absolutely shocked, i couldn't believe what I heard. I know for sure i'll never go to that store again.

i sincerely hope they go out of business like comets

The PC World and Currys in COLLIERS WOOD- their staff are absolute cons,imbeciles and disgustingly rude.