Avis - Pcworld

Avis - Pcworld

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Wahtever Happens and Price Match........

Price Promise OR NOT depends on the COLOUR, Canon MG5550 in BLACK in PC WORLD £99.99. ARGOS have a MG5550 pictured in WHITE at £79.99 and wont price match due to colour difference. looking further I can see TWO other canon printers which are different colours between Argos and Pcworld/currys. A VERY CLEVER WAY of getting out of your published price promise, make sure you stock DIFFFERENT COLOURS, Brilliant idea and so simple. (MG7150, MG6450 both theses are currently same price so no issue until Argos reduce theirs then can avoid matching due to colour difference). I know some may say just buy from ARGOS unfortunately I am somewhat tied to PCWORLD as I unfortunately have a whatever happens policy and have to spend the money with them. Have a MG5350 8 month old only thing it will do is light up the yellow triangle. was hoping the "whatever happens" policy would mean a swift and easy resolution. NOPE, MG5350 no longer available, can have a LOWER SPEC model at same price EG NOT SINGLE COLOUR INK TANKS, OR pay the £30 difference to the CURRENT MG5 series, hence the attempt to get a price patch with ARGOS as then only £10 difference. I find it hard to imagine the "whatever happens" policy ever being of actual use, unless it is very soon after purchase. Of course these full limitations are only found out when you try and take advantage of the policy. In a similar way as any other insurance, happy to take the money not happy to pay out or provide what is reasonably expected. Spoke to customer services on phone AT MY EXPENSE on the 0844 money making line, not interested just confirmed the store policy. Shame much CHOICE has gone with fewer players in this market, allowing these companies to do what they like, have fantastic sounding price promises and "whatever happens " polies but really just smoke screens. I'm off to find the exec office email address, not that I think they will care one bit, I'm just a small fish in a big pond. (PC WORLD GLOUCESTER bye the way)
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very bad customer service

We bought a Samsung galaxy note tablet for Christmas for our 15 year old daughter . After approx. 3 month we discovered cracks on the outside bevel. Returned it to the store and PC World said they would send it to Samsung for review. Then we got told that Samsung didn't look at the tablet as they classified this as physical damage. And PC World told us we would have to deal directly with Samsung - they couldn't help us any further. The tablet was never dropped or badly handled - so we haven't done any physical damage to it. After researching the internet it seems that this happened to other tablets as well. Under the sales of goods act PC World should either repair, replace or refund faulty items - but they didn't. PC World lost a customer, and I believe I won't be the only one!
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Next Day delivery at pc world means you will get the product after three days

They are just annoying and stupid. I ordered some headphones online and opted for next day delivery and haven't got my product yet and its been three days since I ordered it.
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Misinformed about delivery time - double the time listed on their website!

My 8 year old MacBook (not bought from PC World) broke whilst I was writing my university assignment. As I did not want to get behind and with the deadline looming, I decided to order a new laptop from the PC World website. I had previously bought products from their store before so did not anticipate any problems. I tried to choose next day delivery as I needed the laptop urgently, but was told by the website that this was not on offer in my area. I then decided to risk choosing the standard 3 - 5 day delivery option, which was a big mistake! The estimated delivery date given to me was 10 days after I had placed my order, I called PC World to enquire about why it was double their maximum delivery time and was told that the 3 - 5 days applies after they have processed the order, not after I had placed the order and they hadn't processed my order until 3 days after I had placed the order! This was not pointed out to me whilst I was purchasing the product and if it had, I would have selected the order and collect option and driven out of my way to go and pick it up instead - I would of had it a lot sooner had I done this! Not impressed at all.
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NEVER SHOP AT PCWORLD

I bought a cable, and it didnt work, so I went to return it within 1 hour of buying it. They said, because the case is open they wont take it back.

Now, I ask for manager, and he pretends to be an oversmart person, who does not give a damn of whats happening.

Then the manager diverts me to a cutsomer service woman, who says she has to test the cable, - after a long 20 min wait - she finds someone who knows how to test a cable (yes, in the PCWORLD).

This testing-guy, tries the cable in 2 computers and it does not work, then he goes and plugs in the third one and it still doesnt work. He then had an audacity to tell me to go pick another cable. At this point of time - I wanted a refund, and when I asked for one, I had to wait for 30 minutes, for the manager to approve it, etc. It finally gets returned after all this time, but because I bought it on my business name and not on a personal name - they said the refund will be processed by the head office in 24 hours (this is for £13 cable) - although I paid for it by cash.

Silly people, thats why they are losing monies, and perhaps thats why they will go out of business very soon.
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Absolute disgrace, would never shop there again

My daughter bought a computer 6 months ago. It has developed pixel damage and PC World are maintaining it is physical damage. As there is no damage to either the screen or the case, how many people do you know that press thweir screen so hard it breaks inside not out..
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The box was empty! Thanks Joe of Worcester.

Went to buy a mi-fi device. Store was empty, but still the sales people would rather chat amongst themselves than help a customer who was trying to catch their eye. After telling me they didn't have any, then trying to sell me the wrong one, I pointed out the correct device on the wrong shelf. Was given a box from the storeroom, paid and left. Got to my car, saw that the box was not properly sealed, opened it and Hey-Presto! no device. No sim. Only a charger. Went back in to shop and spoke to lad on checkout. Original salesperson shouted across the store to get the one in the security box from the shelf and give it to me as I had already paid. No apology. Nothing. Doesn't it just make you feel like a valued customer. Needless to say, won't be going there again. Absolutely disgusted.
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Misleading information on website

They have a laptop listed with a processor that is higher spec than the one that actually comes with the laptop. Total misinformation. The guys at my local store were reasonable in terms of service, but one of them thought I was trying to gain something by all of this. Clearly they don't respect the time that they have wasted, and the money that they have held for approximately a week.
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TOOK TOTAL ADVANTAGE OF A VULNERABLE PENSIONER

SOLD A 72YEAR OLD PENSIONER A £279 IPAD WHICH WAS TOTALLY UNFIT FOR PURPOSE. SHE WENT INTO PC WORLD TO ASK THEIR ADVICE AS SHE DOES NOT HAVE FRIENDS OR FAMILY TO HELP. SHE DOESNT EVEN HAVE A MOBILE. WENT BACK WHEN SHE COULDNT USE IT. ANSWER TOUGH LUCK WE HAVENT DONE ANYTHING WRONG. SELL IT ON EBAY! DONT SHOP THERE UNLESS U ARE IT LITERATE
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Awful customer service, they really don't give a stuff.

Bought a new iMac only to find an advert two days later on someone else's website going to a page buried in pcworld's website offering a voucher for 5% off - that's a £55 saving. There was nothing on their site to say this. When I complained they just said sorry, but tough luck. We have spent over £6,000 in the Edinburgh Glasgow Road shop in the past 14 months but I certainly don't feel like a valued customer. It would have cost them nothing to honour the offer. PC World need to learn from other companies who are much better at customer care. They will get no more of our money!
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Please Avoid

Awful service - seems to care very little for it's customers. There are many other similar companies to choose from who treat clients far better than this one.
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RUDE CROOKS

Never waste your time or money with pc world, they will totally lie to your face to get you to spend with them and them when you find out the product does not do what they say they will they ignore all your attempts to complain, I bought a windows 8 laptop told it would do what I required from my pc, when I got it home it did nothing as I expected, I complained to the crooks pcworld in writing 2 months on and I have had no response, 4 emails and no response I finally phoned only to be told to email my complaint back in and still no reply, this company is total trash, first and last time I use them total headache and after spending over £400 on a laptop, to add to all this I even researched the product first and three different visits 3 different crooks (staff members) all said the same it would do as I needed. they seem to be trained/programed to lie.
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Appalling company

Never, never buy anything from Curry's/PC World. They are right on the mark of unethical. I purchased a desk top and four hours later changed my mind. They refused to refund my money despite me never even bringing the products home. Their personnel are untrained, useless and unBle to deal to even the slightest level customer service. Take your business elsewhere. This compNy is full of charlatans Nd they deserve to go bust.
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Never buy anything especially computers from this awful company

My father who is a pensioner bought a faulty imac from this company and was fobbed off and misled by them into believing that the reason it did not work properly was his lack of computer knowledge rather than (the as it turned out the faulty hardware) - they managed to draw out the process so long by batting the problem back to him it became out of warranty and he lost out.
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Caveat emptor, be savvy, be aware...

Never really trusted PC World, one has to be on guard all the time and be aware of their little tricks. If you are then I guess you could pick up a bargain.
Tip:
First check the box is sealed with the original transit tape.
Looks ok? aha ..you only checked the top???
This is the sneaky trick you missed, goes like this: remove the product by turning the box upside down and lifting out from the bottom, put on display.
When the customer comes to collect put the product back in and seal the opened base.
So there you go, never ever ever ever walk out the shop without checking the contents of the box thoroughly. Check the seals, top and bottom, check the internal packing and the accessories are correct and complete.

Oh tip for PC World, if you do try to pull this trick make sure you have sealed the base well...so that when the box is lifted the item does not drop out!!
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Lost in transit

I have been waiting patiently for a delivery of a new laptop which has been stuck at a depot for 4 days. Having tracked the order and called several times to DPD they now inform me to contact PC World as the scanning label is missing.
I spoke to Delivery department after pressing so many buttons and very disappointingly they said that it will take 10 days to investigate!! Not good enough PC World! I have paid for this product and need it this week, I asked for a replacement to be sent next day because if the package is lost in transit I'm not going to receive it. But NO apparently that isn't the procedure. Out of pocket and unable to work from home and can't afford a replacement while they investigate something that is not my fault!!! :(((
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Disgusting company. Once they have your money they are not interested

Bought a Galaxy Tab 2 last may which is still under warranty.

Had to send it off for repair 6 weeks ago as it would not turn on. Waited over a month before calling customer services who told me the item had been available for collection for a few days.

Collected from store and when tried to turn it on it still does not work. It is clear that they have done nothing with this item other than wrapping it in some protective tape and sending it back.

Need to speak to someone at the Dragonsville store but cannot find local number online and REFUSE to pay for yet another 0844 call. Called two other local stores in the area and asked for direct number and the response I received was nothing short of sarky and unhelpful.

This is the first and last item I will ever buy from PC world as they are nothing short of a greedy organisation who offer nothing in terms of customer service, product support or customer care.
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Why even bother

Issue not resolved quickly or adequately - support provided in store far out stripped "customer support"

. Today 23rd March, I paid £145 just to get the laptop back with a goodwill provided by the store of £50 I can put this down to the support of in store management who both tried their hardest to get this problem resolved.

However I do not think £50 justifies the extent of failure to deal with this issue, the level of support I received from customer services was shocking three different people all saying they would ring me back as they understood that there was an issue; however by the time they had passed it on all I ever got back was "you have this much outstanding to pay" I would not put it down as their fault as they had passed it on but all of them promised to contact me back personally with a response..which i never got despite giving different work phone numbers and contactable times.

As it turns out the underlying issues were

I had accepted to send it off to Know how to have repairs done after the two months of them doing nothing with it, I did this simply to keep the process moving.

I was never told that it was not eligible for repair by Sony (which i was only told today) which is why I was having to send it off to know how; I was under the impression we were sending it off to know how because they had held onto it for two months taking it out of warranty.

None of this information was given to me, as a result I went in circles for two months with customer support, only finally going into store one week ago because a member of your knowhow team hung up on me after he told me it was an in store issue.

This is not an acceptable standard of customer service at all! you can see from the account that this problem started in December and is only now coming to an end with the store taking what small action they could. If customer support had told me on day one that it needed to be resolved in store then I would have been able to go in and get it almost 2 months ago and paid the same amount of money as the store accepted fault for the initial 2 months of error.

Is this how you treat your customers? Bounce them around from store to customer service until they just have to pay with the store doing the work of the customer service department? Hanging up on customers, responding with "you need to pay" rather than acknowledging any of the notes attached and what the actual problem is. By involving customer support I added nearly an additional 2 months to the already 2 months of waiting I had because everyone gave me different information.

As far as I am concerned this issue has now been dealt with as best as possible in store and handled very well, I now await to see their response to this monumental screw up.

Truly exasperated
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Absolutely no knowledge

Buying from their clearance section, a certain item appeared to be a bargain.
I took it to their tech desk to confirm the item inside the security packaging was exactly the description on the box as I wasn't sure it was 100% right being so cheap..they confirmed it was.
I tried installing, but can't because it's a worthless item from about 5years ago that's been mislabelled.
What a waste of time - their alleged tech guy even double checked the item to confirm it was correct. Useless.
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This company should be extinct.

I got a Sony laptop for my birthday and within a month there was a hardware problem. Took it back to Currys/ PC World the staff was untrained and no one seemed to have the knowledge of problem solving, however they all had the guts to sell. They would lie in their sale technique just to get you to buy. My laptop was sent away for six weeks as they refused to give a refund. After six months it went again for another six weeks still having hardware faulty and now it's gone again. Within 9 months of purchasing the laptop had undergone 3 times for repairs. I'm sure there must be a law to stop company like this to operate.

www.pcworld.co.uk Support

A propos de...

PC World Computer Superstore - Cheap prices on PC and Apple computers including Desktop PCs, Laptops, Printers, Computer Software, Games, Mp3 players, TFT Monitors, Digital Cameras, Sat Nav, Data Storage, LCD TVs and more. Check out PCWorld.co.uk or visit a PC World shop today!

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Pcworld est dans la catégorie: Informatique et Accessoires

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