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I bought a washing machine from Currys and KnowHow delivered it this morning. Delivery man was abusive to me and broke my kitchen tiles! I was left shaking and in tears. I have filed a complaint. I hope they respond to me. I will never use Currys again.
I bought my laptop at Currys in Sheffield, the computer cost 500£ and didn't work, well the product is bad but the customer service was bad as well, VERY DISAPPOINTED, I will never buy anything at Currys anymore
I ordered a product from CURRYS online and all seemed well and good. The delivery was as arranged although the driver wasn't the most friendly or cheery bloke.
Anyway, it turned out the item was faulty so I requested a return and refund (after reading the bad reviewers here, I though I should go for a refund and not a replacement and buy it again from somewhere more reputable, like John Lewis). That's when the trouble started. They ignored several emails, their premium rate phone number is a load of automated, on-hold rubbish and do everything they can to avoid the legal rights of the consumer. They sell faulty products and don't want/make it so hard to send them back that they hope you will just "put up and shut up".
I honestly don't know why they haven't gone under and BEG YOU NOT TO BUY ANYTHING FROM THIS COMPANY IF YOU WANT TO KEEP YOUR SANITY AND ANGER UNDER CONTROL!
I went into Currys on a Saturday as I wanted a 55 inch tv model Samsung UE55F6670 made a good choice its a great tv, previously bought a Samsung 60 inch plasma elsewhere and please note? a delivery charge of £6.95 tv received 48 hours later. Currys wanted £18.00 Express delivery, told I would get it 4 days later on the Wed. I looked up Currys Express delivery charges and according to there site, I should have rang know how on Mon morning to arrange a delivery time and should have been able to pick 2 hour slots through out the day. Nonsense they don`t preach what they write or advertise, no wonder they have such a bad reputation. had to wait till Wed morning to find out what time (day off work) then was informed by text it would be between 17.05 and 21.05. I rang someone from know how who knew nothing and tried talking down to me saying I would have been given all the info and possible times in the shop (no I was not) if they had said the times I got I would have said no, I get up for work at 3am so i,m normally in bed before 21.00. So I told them if the tv was not with me before 7pm they could shove it were they like and I would cancel and buy elsewhere. It came at 6.30 no lorry as that was down the road at another drop where the driver was doing a tv fitting??? so the young lad carried my tv some distance by himself (health n safety gone mad!!!! a tv that takes 2 people to carry and should be carried upright) I did say your mad but thanks and if theres anything wrong, damage ect your getting it back , fortunately for him it was ok
If know how reads this I want my Express delivery charge back, and you should review your delivery arrangements so your not overloading your drivers and any deliveries outside normal working hours should be free and pre arranged with the customer.
Saturday 5th April - went for a nose about in store after being in Argos and the TV we wanted wasn't in stock (we need a new one for the living room)
Currys had one for £100 less than we were planning to pay so quids in there and it was ex display so we could get it delivered ASAP. Unfortunately the member of staff, Harry, was a little bit simple and got our TV mixed up with the one next to it that cost £350 MORE than the one we asked for. Then there was a failure with the computer so he had to take all our details again - i'll put this down to him looking like a new member of staff so it's not completely his fault- and computers fail all the time! We paid £35+ for " time to suit" delivery for today between 7-11am and went on our merry way, excited at new purchase and the day ahead.
Today, Tuesday 8th April- woke up at 7am, logged into KnowHows track it service and it had a message saying contact required. Called their 6.2p a minute number to find out my order had been cancelled-on their system it said that the product wasn't ready for pick up (2.5 days to take a TV off a wall and shove it in a box seems a bit much if you ask me) Anyway, I then waited patiently until 9am when Currys/PC world opened and spoke to someone there - ready to go guns blazing I actually spoke to a really nice guy who explained that the TV wasn't on the delivery guys pick up sheet and it should have been (obviously). Instead of jumping in with "this is what we'll do" patter, the guy asked me what I would like to happen- I said that I could arrange pick up myself and could be in today but I'd like the delivery fee refunded.
He was more than happy to oblige and is going to refund me another £10 for inconvenience caused. £10 is not much but it will pay for the petrol up there and luckily I'm off uni for two weeks so I've not had any loss of earnings etc- just an early start on my holidays.
While annoyed that things haven't gone completely smoothly, now that I've calmed down from my original lack of TV rage I can honestly say that the issue was dealt with professionally and in a friendly manner that made it difficult for me to get angry with the person I was dealing with- which is normally the case - we are all guilty of going mental at someone when it's not even their fault!
I've given them three stars because I'm undecided on how I feel about them right now.
Currys are the pits and I will never buy from them again but use Euronics or Cooperative Electricals or Argos instead. I ordered a washing machine on Saturday for Sunday delivery and got a timeslot of 3.30-7.30pm. Got a call from dontknowhow delivery guy at 7.15pm who actually laughed at me while saying it, that he would not be delivering it that day with the excuse that he had been driving for too long that day. I deal with private clients in the evenings during the week. Told him I needed it for delivery 7pm on Monday and moved a client to accommodate this and dontknowhow said that was fine. I phoned on Monday to confirm delivery and was told it was out for delivery from 7am-7pm on Tuesday even though I had told them umpteen times I worked during the day and would not be home! I cancelled my order and bought from Cooperative Electricals instead who offered a one hour delivery slot and I spoke to a polite English chap who was a delight to deal with. Never ever again will I grace that store with my hard earned cash. I have since read online a memo sent by their Board that since they have no real competition since the demise of Comet, they will not be so concerned about customer service, how professional! Bunch of monkeys to deal with and seem to take it as the norm that people complain and are dissatisified with them. No apology from them. They are a waste of space and time.
Ordered an new fridge freezer at lunchtime on Friday, it was delivered in the Saturday morning. The driver called to let us know when he would arrive and removed the old fridge freezer. It was impressively easy.
I have been making purchases online on a regular basis for over 12 years, but it is safe to say that no experience has been as bad as buying a fridge from Currys. Delivery information was not passed on to the outsourced delivery company, we had to call repeatedly before someone in the call centre could be bothered to investigate further, the old fridge was not picked up (twice rescheduled) and no one gave a damn.
I will NEVER use this website again (in-store might be different) and will quite happily pay extra ££ to deal with a more competent company. Looking at many of the other reviews for this website, this is not an unusual experience.
Ordered a washing machine from Currys. After three failed delivery attempts I cancelled the order. First time they turned up but couldn't/wouldn't install because we had a plastic tap missing off the water valve – I was told I needed to ask my husband to go to B&Q and buy one, apparently as a woman I wasn't capable of performing such a complex DIY errand. The second and third time just didn't turn up. When I called after the third attempt to see what had happened they said they had the delivery booked for some time in May, this was the end of March.
PC WORLD HAD THE WORST CUSTOMER SERVICES & RETURNS POLICY EVER WHEREAS CURRYS WAS EXCELLENT. SINCE THEY HAVE BECOME ONE CURRYS IS GOING DOWN HILL EXTREMELY FAST AS THEY HAVE LET MOST OF PC WORLDS BAD SERVICE BECOME A PART OF THEM. I REFUSE TO GIVE THEM ANOTHER PENNY FOR THE REST OF MY LIFE. i NOW SHOP WITH RICHER SOUNDS WHICH IS A 40 MILE ROUND TRIP FOR ME. THEY SELL MUCH BETTER QUALITY & BRAND NAMES!!!
Absolutely horrendous service. We paid £90 to get a dishwasher installed. Delivery driver arrived, removed old dishwasher and screwed in new dishwasher so we couldn't cancel the order. He then didn't have the right parts to plumb the new one into the water supply!
Told me that I would need to source the parts and fit it myself. Assured me that the part was easily available. I went to a number of hardware stores and plumbers merchants but I could not get the part.
Called currys back who said it was no longer their problem. Took over an hour on the phone threatening legal action for them to take an interest.
Now hoping they may return to finish the job I paid them to do.
At 4 March 2014 I bought a Kenwood HB724 Hand Blender set at the Currys store in Worksop. On 21 March 2014 the motor unit died while I was blending frozen fruits into a smoothie. When I returned the whole set a couple of days later, I was given the option of a free exchange of this or a similar model. However, since I already got myself a VItamix Aspire (£ 399, I know...) I asked for a full refund. After consulting his supervisor the salesrep gave me the full refund, no questions asked! Thank you, Currys!
Rather than writing out my experience again, I'll copy and paste a letter of concern I sent to email@example.com.
I write this to bring both concerns as well as praise for the Bluewater branch manager specifically as I really felt that I'd be let down if he hadn't intervened.
On 24/03/2014 I called in store to ask about a laptop that I was planning to reserve, my queries were answered and I was directed to the currys website to reserve the laptop to be picked up later on that day. All seemed good, I arranged the funds required as advertised on the website and 6 hours later began to make the 23mile trip to the store. On arrival I gave the reservation number to the staff member at the till, who to my dismay asked me if I had been contacted at all as there is a problem with my order. I showed the staff my call register and explained my phone was on me the whole time and I had not been contacted at all. I was then passed over to someone else who walked me to his desk only to explain that all the laptops of my chosen model had been previously "set up" (Windows 8 operating system had been SIMPLY updated to the 8.1) and that because of this it incurred a further charge of £50. I was extremely frustrated with this as there was absolutely no mention of this even being a possibilty anywhere on the website. They constantly tried to maintain that someone had tried contacting me but couldn't get through, this was simply a lie. I was getting absolutely nowhere with the staff after explaining my situation - who all just kept apologising as if it were of a script - and felt it was unfair to force me to purchase a service I could very easily do myself not to mention a service I neither need or asked for. They seemed quite experienced at failing customers and letting them down!
The manager eventually intervened and showed great empathy. He sat down, talked me through the benefits of what this "set up" gave to me. I explained to him that I cannot accept having to pay for a basic service which I am perfectly capable of doing myself, not to mention the failure of the website and staff communicating such a change to the circumstances of my reservation. He was literally the only person there who genuinly showed that I was let down as a customer and began to negotiate with me what I am willing to pay. He showed me a flash drive worth £20 that re-boots windows in the event of a crash, which was added into this "pre-set up" package and had to be sold with the laptop. I offered to pay £10 for the flash drive and also agreed to take out "whatever happens plan" provided the first month was free. I was told that this premier package would cover me "whatever happens", however after reading all the bad experiences of customers online who were refused replacements or repairs I am reluctant and sceptical at the moment to rely on this service.
I really hope my email is read by someone and this practice is is highlighted to the decision makers of the company. Customer service should be key in a retail environment where people spend hundreds sometimes thousands of pounds."
On a Wed I ordered a game that was due to come out on the Friday, after ordering, I saw the deliver estimate was 3 days after release... Upon seeing this I emailed customer services asking if this is correct and that if I was not going to receive my game on day of release I would have to cancel my order. A response was received, confirming that the game would be with me on day of release. By Monday it had still not arrived so I queried this and received no response. Tuesday, still no game so I sent a second email querying this. Wed my game finally turns up, however no response to any of my emails offering an apology or a reason why I was told my game would arrive on a Friday but did not arrive til Wed. Maybe they told me my game would arrive on day of release because I told them I would cancel my order if the game did not. I would not like to believe that of such a large company, of any company, however their failure to respond to any of my other emails querying the delay has really left me with no other thoughts. I will not recommend them and shall not be using them again myself.
Hi Maggie, the webaddress I was given in store was almost right, it's actually https://curryspcworldcashback.com. You then go either to Dyson or other promotions. What does it reveal to us all that a fellow customer is providing you with this info, rather than someone in CurrysPCWorld monitoring the social media and jumping in to provide? ----------------------------------------------------------------------------------------------------------------- Ok - I promised you an update. The CurryPCWorld Dysons cashback site now functions for those of us who purchased on 1st March. However it doesn't provide cashback onto the credit card used for the purchase, as you may be told in store. Instead the cashback site software needs your bank details for the refund of your money. Personally I'd rather spend £10 overall more from another retailer in a less convenient location than go through this again, and will never purchase anything from CurrysPCWorld on a cashback basis again. 30/03/2014 ----------------------------------------------------------------------------------------------------------------- If you're thinking of buying a Dyson from Currys, I recommend you put off your decision until 28th March. The deal I entered into on 1st March was for a Dyson vacuum cleaner, and the price was £349.99 with £80 cashback offered provided I visited their curryspcworld cashback.com website at any time between 21 and 60 days after purchase. Today is day 24. I filled in all the fields precisely as instructed, with the exact information they required, and it provided an error message. I tried it numerous times, wasted far too much time on it. After 2 emails today, they inform me it's a computer glitsch on purchases made on the 1st March, which will be fixed in "24 and 48 hours" time. I'll be back here on 28th March to let you know the outcome of their attempts to fulfil their Cashback promise. Meantime - you have been warned.
My elderly parents bought a humax s1000 freesat box for over £200. The currys salesman then told them they would need a hdmi cable (to which my mum n dad were clueless about) in order to use the box, and the cable would cost £45 reduced from £69. Joke!!. So taking advantage of my parents lack of electrical knowledge he sold them the "must have" cable. when they told me about it I immediately told them to return it and get a full refund so thats what they did. Then I discovered that the box come with the hdmi cable and on further research the cable should only cost £5. What a joke. Won't ever shop there again and neither will my parents.
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Visit Currys electrical for a huge selection of washing machines, dishwashers, refrigeration, plasma and LCD tvs, laptops, PCs, games consoles, iPods, cameras, camcorders, sat nav, MP3 players and more