My order was delivered on time as requested, confirmation of delivery and tracking information was supplied. The items were very well packed and two heat packs had been used, everything acclimatised well, I would not hesitate in ordering again, highly recomended
We are regular Charterhouse Aquatics Customers and return due to their excellent products which are value for money and come with a great level of Customer Service.
I've used this company on multiple occasions and never had a problem. If I've had to return something they've been quick to help out and offer refunds.
The only issue is that I feel that some products listed in the shop must have been discontinued as they never have stock in.
After checking prices online I found charterhouse aquatics, cheapest for many products, the delivery was really quick, and product exactly as required. I will definitely be using them again for my aquatic needs.
The orders arrive on time or if the item is not available then they keep me informed of when it will be in stock for delivery. Overall, a good service is offered with many top aquatic brands for sale at a reasonable price compared to other online websites.
I must say i have been impressed with fast delivery. Even the item has developed the problems which is no fault of the company, it was a pleasure to deal with great customer service which was fast and helpful.
Great service, it arrived on time within one hour!
One comment I would make is the cost of standard postage (mine was fre courier so I can't complain) is far far too high.
Thank you for your help, I will be back!
I would recommend charterhouse aquatics to my friends. A very good range of stock (all in stock) and a very good turn around on delivery. Very good price on stock too. Will be using them again :)
Many thanks for my first order,am new to this game so the order going through first time without any problems was great.Everything was correct and delivered on time and within the time given,so no waiting around.Will use you again for future orders thanks.
I have never used this Company before, but I would certainly recommend them with no hesitation. The product came within 2 days of ordering, and although I thought the order was wrong, they convinced me over the phone that everything was alright, and it was. Well done Charterhouse
The order was delivered on time, if not earlier, and in full - perfect customer service and I would willingly use this business again and would recommend them as a trustworthy on line business.
I highly recommend Charterhouse Aquatics. The prices are very competitive and delivery charges are cheaper than others.
The product was carefully packed with bubble wrap then placed in a box.
The ability to track the package with a click from within the customers account is extremely useful.
I have used Charterhouse a few times now, and every time they have lived up to my expectations.
Fast efficient service, with no trouble, and best prices on the net, what more can you ask for?
Best online company to deal with, had a problem with one of my order the bulb was damaged when it arrived the staff are really helpful and been emailing me back instantly and offered refund. Definitely recommend charterhouse aquatics. 10/10
Found the items I wanted and at a price lower than others. The site is easy to use and ordering simple. Will be back to use again.
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