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I've been ordering items from CCL since 2006, its usually the first place I check for computer components. The odd item could be found cheaper elsewhere, but generally not the order as a whole.
Orders usually turn up when expected, 1-2 day deliveries tend to arrive next day.
This order was the first where an item was damaged (packaging was undamaged), a customer service ticket was raised at midnight with a photo of the damage, a new item was sent the next day. Unfortunately, the replacement item was also damaged. Again I contacted CCL with a picture of the damage who offered a further replacement or money back. Replies were always prompt, polite & answered all my points. Couldn't ask for better customer service.
I've just checked on an order wondering why it has not been dispatched. My order states "waiting stock". I'd ordered this item because it was and still is stated as "in stock". No email to tell me the order is delayed or in fact "not in stock". Having checked my order they are not even expecting to receive stock for a week. This is typical of 'pile it high' sell it cheap suppliers like this one. If this had happened only once I'd not bother writing the review but this is the second time if five orders.
Like a previous reviewer, I too build computers for friends and family and have also found CCL's customer service beyond reproach. Staff are always very friendly and returns are dealt with efficiently and with the minimum of fuss. The only time I'll ever go elsewhere is when they don't have certain items in stock, and that's with reluctance! Suffice to say Id wholeheartedly recommend this company!
I have been building a lot of computers for friends and family recently and have had cause to purchase a large amount of stock from CCL and other retailers. CCL were by far the best of the bunch and this is in spite of me being quite a troublesome customer; I had to RMA several items due to incompatibilities and faults and CCL dealt with all this in a very timely and efficient manner. In addition to this their prices are usually very competitive and if I had to pay several pounds more to purchase from CCL over other retailers I would probably do it for the peace of mind.
I bought a pretty high end desktop PC from CCL. I cannot fault them at all, I was recommended this company by my boss who builds PC's and orders almost everything through CCL. I read many negative reviews before actually ordering and was slightly put off but never-the-less still ordered my computer through CCL. I ordered on a Sunday night and it was delivered by Tuesday mid morning despite the screen saying 'currently out of stock more expected on the Monday'. The computer was brilliant and Im so glad I bought this one rather than 'paying for the name' and buying an apple mac/mini. The memory, processor etc is all better and almost half the price plus I got a 3 year warranty, the delivery company gave me a 1 hour delivery slot which was excellent. The other thing I like is their a British based company who build computers excellently. in conclusion clearly the only people willing to leave reviews are those who have bad experiences or are quite frankly picky people; those 10x + people who have had excellent experiences are less likely to leave reviews as their happy which is the sole reason I'm leaving this review. I WILL BE USING CCL AGAIN!!! excellent company, cheers CCL really chuffed.
On the 13/3/2012 I ordered my first gaming computer to realise it had come without the 500gb hard drive, which I'd say is a pretty important... I then had to travel to CCL to get the hard drive installed. I asked for the manager who wasn't available at the time and nothing else was done about the situation. Then I bought a new monitor on 6/4/13 which then the screen had began to flicker so I had to take it to CCL on 21/2/14 after ringing the day before asking about the problem which they said to bring in for testing or to be sent off for repair. I had packed the monitor back in the box along with all the cables that it came with. When I got there one of the staff explained to me they thought it was a software problem that happened when using more than one monitor, never the less he still took the monitor in the back to check the problem. Unfortunately he couldn't see any problems with it and said he thought it was just the software so for me to take it home and not have it plugged into any other monitors. He then packed the monitor back in the packaging I had brought it in and told me he had put the receipt back in the box which lead me to assume the cables were also in the box. When I arrived home after driving a 28 mile journey there and back I unpacked the box to find all the cables were not there. I then rung them to tell them they had left my cables which their reply was that I had to come back and collect them, so of course I drove back to collect them. When I had arrived back the staff I spoke to had no idea that I had rung to say they were left which left me stood around waiting for him to find them. He came back after looking to tell me he could not find them and then gave me some new/used cables to replace the ones he lost although he said he never saw any cables in the box when he opened it. I had made sure the cables were packed when I brought it as I wasn't sure if it would be sent for repair or not and therefore thought the might need everything on the chance that it had to replaced. I then went home after travelling 56 miles in one day to have different cables as before and to find after doing what he had told me to, my monitor still had the same problem. I just feel like giving up and wishing I had never bought any products from CCL.
I was initially a bit worried about ordering from CCL online, becasue they were SUBSTANTIALLY cheaper than everywhere else on the internet, but I couldn't have been more wrong! They delivered my order quickly, even though I chose the free delivery option, and communicated brilliantly, keeping me up to date by e-mail at every stage of the process. I will definitely use them again!
I've never used CCL computers before until I needed a monitor for my mac. They was very helpful on helping me pick one that is wall mountable and kept in my budget. Plus the monitor has amazing performance. I like the monitor and service from CCL computers so much that I am going to order another one for a daul Screen setup. Prices are great, Delivery was fast., I deal with packaging and couriers at my company everyday and I've not seen a box so perfect and looked after by a courier. They seem to have everything and every process sorted perfectly and im looking forward to receiving my second screen.
If you need any thing for your computer no matter what it is I would suggest giving this company a view. They are very reasonable on prices and the delivery service is very quick. I will probably be buying an internal hard drive in the future and this is the first place I will look.
This is the first time i`ve used CCL and I don`t know why I haven`t used them before. Great service, fast delivery and very fair priced goods. The Blu-ray drive I bought worked straight out of the box and works every time. Very impressed with the company. P.S. My second order has just arrived.
Went online to CCL's as usual, its always my first stop now for PC products. Clicked on the category that covered my requirements - motherboards. It's so easy using the navigation pane on the side. With this I was able to very simply, customise my search and requirements. This brought me a list of exactly what I was looking for. I made my choice and continued to the checkout. I chose from the many delivery options and completed my purchase, easily and confidently. I received my order from CCL's promptly without any delay or problems.
We needed a touch-screen monitors - we were preparing computers for a couple of autistic kids - but they are still quite a costly item. CCL had some very reasonably-priced ones. The website is well-designed and easy to order from. The monitors were delivered just as arranged and there are two very happy girls with accessible computers now. I would certainly recommend them to friends and will be using them again. Well done, Guys!
Overall very competitive company in regards to prices. Good communication I was informed through all the steps off my order and the status it was in. However I feel postage costs were a little pricey for some small items. I understand you offer free 5 working day postage but sometimes we need it faster.
I ordered a Coolermaster Elite 342 PC case from CCL yesterday morning via their eBay store and it arrived just a few moments ago. I didn't click the express delivery when I ordered, but, it came the next day anyway, that's great service!
The case is in perfect condition, the cardboard outer case was completely undamaged and it doesn't get better than that. All the internal connections are where they should be and all the screws and cable ties are there as well as the manual. I don't have a PSU yet so I can't test anything, that said, CCL can rest assured that I will be purchasing that from them along with the rest of the components for my build.
I would definitely recommend CCL to anyone wanting to build their own PC