Réponse de Bernards Bins
[REPLY]
- Avis (221)
- steph
- 2 Avis
great!!
Great service, fast delivery and excellent product. I olan on using again in the near future. Very pleased customer.
- Charlie
- 1 Avis
Falling Over To Help You!!
Ordered a product via eBay however received an email saying the item would not be available and would be shipped ASAP.
We contacted them explaining that we needed the item for a specific date and could not wait.
Without Hesitation we were offered an upgraded item at no extra cost to us. Being an eBay business ourselves, we understand this all effects the bottom line. But these guys put the customers needs before the profit margin and we really did appreciate the gesture.
- dave
- 1 Avis
Easy to order and quick delivery, received in 2 days, would definitely use again!!
Easy to order and quick delivery, received in 2 days, would definitely use again!!
- Michael Wheeler
- 1 Avis
On time and as described
I bought these shelves to try to tidy up the garage. They arrived as expected with no problems and on time. They were easy to erect and have made the star I wanted.
- Andy
- 1 Avis
Good delivery but let down as no instructions were included in the box
Everything was fine but the whole experience was let down as there were no instructions in the box. The video on the website helps but as I don't build this racking daily it took a bit of working out. The first lot of shelves were a bit of a struggle but when I had worked out what to do the second set were easy. With some basic instructions the whole process would have been simple.
GOOD QUALITY PRODUCT WITH A SUPER FAST DELIVERY
EASY TRANSACTION, VERY FAST DELIVERY WITH VERY GOOD COMMUNICATIONS, VERY ACCURATE PRODUCT DESCRIPTION, I WILL HAVE NO PROBLEM PURCHASING FROM THIS SUPPLIER AGAIN, MANY THANKS, ALAN (AKA TUBTRUCK)
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- John Akister
- 2 Avis
- K Mann
- 1 Avis
Quickly delivered kept informed and as as described
Quickly delivered kept informed and as as described
- Philip
- 2 Avis
Simple order process - delivered the next morning
Found what we wanted on the web site.
Ordered in a few minutes and it was delivered the next day
- andrew charlwood
- 1 Avis
super service. quality and professional
Excellent service. Quality products and ran in a very professional manner. Superfast.delivery
- D Green
- 1 Avis
quality of product let down by attention to detail
Good product, expensive delivery with no option to reduce this cost, further irritated by incomplete shipment upon arrival negating the high cost quick delivery!! follow up was sound and additional items shipped to make up the order, however that in itself was incomplete. At time of writing still waiting for the full order delivery of in-stock items, almost a week later......................
Réponse de bernardsbins.com
I am very sorry for the missing parts and any inconvenience this has caused you, as soon as we received your email we ensured despatch of the parts for you and any additional parts to this.
Unfortunately due to the size of the goods to be shipped this had to go with a larger vehicle and we do try to make delivery charges as fair as possible. We do not incorporate any hidden delivery chares into item prices and therefore customers know what they are paying, however your comments have been taken on board.
The missing parts from your order could not have been foreseen im afraid as these should have been pre packed in manufacturing, this has been logged on our system against the product and the information is used for reporting back to our manufacturers and quality control.
Thank you
- Mervyn
- 1 Avis
A great service!
Very happy to order again from Bernards Bins and happily recommend to friends
- Mrs Slade
- 1 Avis
Outstanding Service
I am very pleased with the service I received from Bernards Bins. I will definitely will be buying from you again.
- Elizabeth Anderson
- 2 Avis
Service great, prices great - what more can you ask for?
This was my first purchase from the company and I would certainly recommend to all.
- walter macauley
- 1 Avis
Great 'bin' collection
First time shopping with BB received first class service
- david brummitt
- 1 Avis
item as described fast delivery no problems
recomend big dug to everybody
- Amitch
- 1 Avis
Easy pleasant Transaction
Item ordered exactly as described. Great communication especially keeping me updated on dispatch. Very quick delivery and good value for money. A+++++++++
- Jeremy Arnold
- 1 Avis
- Mark
- 1 Avis
Wrong item, poorly packaged
The item arrived quickly, however the box it came in was badly damaged and therefore the plastic was scrathced and in places broken!
The item was smaller than the item i had seen and ordered, with two panels not he three shown in the photo when i bought it.
Despite emails asking for a refund, no appology was offered, but a refund was given and fairly quickly
Réponse de bernardsbins.com
I am very sorry for the damaged delivery and for any inconvenience caused, as soon as we received the case on ebay we had responded to this case and granted the refund due to the damages as soon as we could. Any damages can always either be replaced or refunded. Please accept our sincere apologies for the item error
- Philip Sharples
- 3 Avis
Need to get a grip
Ordered storage bins from the website for an urgent project. Website showed that the bins were in stock, it allowed me to place an order and took my money. I was advised the following day that the goods were not in stock so I cancelled the order. 30 minutes later I received an order to say the goods had been despatched (they hadn't). To cap it all I had to wait approx. 5 days for my credit card to be refunded.
Needless to say I will not even consider using this company again.
Réponse de bernardsbins.com
Unfortunately there are times when items go out of stock and the website can take 12 to 24 hours to update to show this, which is why as soon as your order came through we contacted you to inform you of the stock issue and to offer alternartive items.
On this occasion you decided to cancel the order and a refund was processed by us right away, however this can take up to 3 working days to show into your bank account, which we dont have control over im afraid.(for example when people take items back to a store, the refund is not instant)
We apologise for any inconvenience this has caused you, if you do decide to use us again we would bemore than happy to look at a 20% discount on a new order
- Peter Roost
- 1 Avis
- Elaine
- 1 Avis
Fab bins. Perfect for my garage.
Have been looking for storage bins for my garage for a while so these have turned
out to be perfect xx
- paul thomas
- 1 Avis
very poor customer service, would nt recommend
After purchasing over e bay I contacted them to explain that the bins which where advertised as medium sized where only a 100mm in size, and not the medium bins I expected (240mm) I was sent a rude e mail saying I should read the listing, not at all the service I expected, very poor indeed! And a very misleadind listing! Would not use again!
Réponse de bernardsbins.com
I am very sorry if you feel we handled your query in a negative way, and that the service you received was poor. unfortunately 'medium' size is the middle size in our range of bins, and one persons medium could be another persons large, which is why we always ask people to check the sizes on the listing.
If you would like to exchange them for a more suitable size this can be arranged for you.
- LOUISE RYAN
- 2 Avis
excellent service
My order was delivered promptly and met my expectations, my only question mark was the large box used to deliver items as it was more than half empty which seemed a waste .
- Michael
- 1 Avis
Excellent service and product
Bins arrived well within the specified time although apparently not their premium bin I could not fault them and a third of the price I had been quoted elsewhere,more than happy.
- Peter Hallett
- 1 Avis
Fast and efficient service
I received the goods I ordered quickly and when prophesised
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- Stuart Rushworth
- Gloucester, GB
- 2 Avis
Excellent standards and price
Its like an industrial ARGOS.... everything you could need for storage under one roof.
- Bob Ellison
- 3 Avis
Tool Racks Ideal for Garden Workshop
I wanted tool racks for the back wall of my workshop.
The job lot (4 racks) was just perfect for me.
The price was very good and delivery was fast.
- and sandy travase
- 1 Avis
red is for hot
i went on ebay just looking for wall paper but i cam across this company .great emazing work tools and workbenches.im not a tom boy but i brought a workbench and me and my mick love it .and we was suprised at the cost even with delivery it was cheaper than some stores.as you now im agrophobic so i cant go out so im glad with companies like these.GREAT
Réponse de bernardsbins.com
Thank you for your valued custom
- V.W.K
- 1 Avis
- malcolm
- 1 Avis
good product
seen the advert on e bay got the winning bid recieved 24 bins delivered very fast they are good quality and the exact size for my needs
- Marko
- 1 Avis
Great
Any problems will be solved without a second thought! Marvellous
- John
- 1 Avis
- Steve Rush
- 1 Avis
Good service
Fast shipping - slight transit damage though
Réponse de bernardsbins.com
I am very sorry you have received a damaged item, please get in touch as we would like to rectify the situation for you 0845 9000 245
thank you
- BenB
- 1 Avis
Excellent Service
The saw horse arrived quickly and was exactly as described in the advert.
- Bob Simmonds
- 1 Avis
Quality products with swift despatch
I found exactly what I wanted at Bernard's Bins who offer a full variety of storage products, complete with associated hardware. Items were reasonably priced and despatch was very fast.
- Andrew Blakey
- 1 Avis
Excellent customer service throughout.
The delivery was really quick, it arrived within just two or three days. And although there was an error in what was actually delivered, it was corrected very quickly and the alterations made within another couple of days.
- Cliff
- 1 Avis
Clear web site, rapid response
Order had two small parts missing, supplied next day by post. Service very good.
- BRIAN WILSON
- 1 Avis
- Maidenhead Aquatics
- 1 Avis
Excellent, very speedy.
Excellent quality containers, just right for all those little things. Very quick delivery.
