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DEJA CLIENT DEPUIS LONGTEMPS. JE VIENS DE PASSER COMMANDE DE 8 CHAISES POUR 1400EUR. SURPRISE A L ARRIVEE 2 CHAISES CASSEES 1 ABIMEE ET 1 MANQUANTE SUIS SUPER CONTENT MALGRE PHOTOS ET MAILS A AMBIENTE DIRECT AUCUNES REPONSES DE LEUR PART JE NE SERAIS PLUS CLIENT CHEZ EUX
No one contacted us when the deliveries were not due to reach us on the agreed date. We arranged to be at home to receive delivery so we would have wasted a day. Whe we contacted the delivery service, we were told that the packages were sent back to Germany. when we tried to reach Ambient Direct's hotline, we were not able to reach them , and after 40 minutes of waiting we finally got through and then was cut off due to bad connection. Then this survey came into our mail box asking about our satisfaction when we haven't received any of our items yet.
I have order a stool which was - according to the site "in stock" - ( 6-8 weeks delivery notice was clearly indicated next to some other objects in the list) and I had to wait 6 weeks for fdelivery... unfair commercial practice....I wont use this service anymore.
The goods I purchased were exactly as ordered and I was pleased with them. There seemed to be a bit of a mix up over stock levels but they kept us informed at every stage. So good customer service. The only bug bear was the amount of paper and packaging that was used to send the items. These were cushions, not cut glass and it was such a waste of resources. That was my only moan. Other than that, Good Job. Thank you
The product on the website showed it was in stock, however after placing the order, they contacted me to say it wasn't in stock and they weren't sure when it would be. They also took a deposit from my credit card just to place the order from the manufacturer without consent, and then I had to chase them repeatedly for the receipt.
Ordered a lamp having never used an international money transfer before. The comms Ambiente sent me told me everything that I needed and made the process very easy. Would and will happily use again when I want a designer lamp.
The only problem I had was when my debit card was refused, even though it worked on all other websites. I phoned customer service and they took my credit card instead, so the issue was solved very easily.