We have used Alpharooms for along time and we love using them thay all ways come up top.The staff at Alpharooms on contacting them are more than helpful. If you have not used them then give them a try.. good on prises and nice places to stay.
For many years I've been happy with the service I've received from Alpharooms and the prices are competitive too. The reservations have been problem-free and apart from the telephone number not being that easy to find, when I have got through to an operator to ask for clarification on any issue, they've been helpful and polite.
beautiful and quiet place at the time of the visit .clean , well looked after .we had everything in our apartment even fire burner to keep us warm in the evenings and all you could think of as if you were at home from spoons and forks dishwasher to pans and potato peelers ;) me and my family absolutely loved it And will definetly go back there again
I have always been happy with my interaction with alpha rooms and I use them 6 times a year on average. Easier clearer contact numbers would help. Found myself having to ring a couple of times and getting passed to someone else.however once there my problem was sorted immediately. Still 5 stars though for everything else.
Looking for a holiday break at a reasonable price? Need professional analysis? Immediate documentation your idea of finger on the pulse? That's Alpharooms! In sourcing a hotel, I can immediately access my kind of hotel given the various filters, plus indepth information available. The photos, map, overviews, independent reviews - plus the docs are instantly emailed giving you total control. A few years back, my plane was grounded due to heavy snowfalls and Alpharooms were outstanding with the manner in which they handled my refund. I fully trust them, know I'm getting the best deal and am in safe hands.
There is no harm in giving Alpharooms a chance when you are looking for an hotel.Many times their prices are the best.Their customer service, if you should require ,is also second to none
You cant get any better a deal We have tried most others
I have found Alpha rooms to be very good,competitive prices, excellent and efficient web site. We travel very frequently and for some time now Alpha have been getting all our business. I usually have 4 or 5 reservations live at any one time. The only problem is the telephone to customer service. Very rarely one might need to phone reference an issue which is non standard and cannot be handled on line. Calling as we do from Dublin Ireland is very expensive when it seems to us the average wait time is nearly 10 minutes. This is too long,expensive and very irritating. We would very much like to see this problem addressed. Only for this issue and we would have awarded 5 stars. Well done keep up the good work.
Chris Carter [Private Data]
Wanted to book flights and hotel for Venice in March and Turkey in September - Alpharooms website was not only easy to use but the availability of the trip advisor reviews was a great asset - thank you Alpharooms for making 2014 holiday destinations so easy to book. All done now all I have to do is wait for my trips and enjoy!
Looked on line at various sites for comparison of prices of hotels in the area that we wished to stay and Alpharooms could not be beaten on price. Confirmation and paperwork were emailed without delay. Everything was dealt with efficiently and could not have been better. Well done Alpharooms.
Price is very friendly as well
I cannot believe that I have not found this gem years ago, gutted! I usually book with other well known internet sites, and came across this by accident, this is the best accident ever! The price was unbelievable the customer service second to known. If I had known about alpha rooms previously I would have had another couple of holidays free with the money I have saved . All u can say is you would be mad not to book with them, why pay more with others when you can get the same deal for much less with alpha rooms. Let everyone know save your friends and family money.
I really like the Alpharooms website. It's fast and it displays a huge choice of options. For example I'm heading for Fuengirola tomorrow. I wanted 7 days in a 4 star hotel & near the beach. Within minutes on the Alpha rooms site I'd found my ideal choice. I'm booked into the 4 star las Palmeras hotel overlooking the beach & close to the town centre. I'm bringing my tablet as wifi is available in the rooms for 5E a day or 20E for a week. 7 nights b&b and evening meals for only E250. Alpharooms ticks all the boxes. Mick Duggan, Wexford
I have used Apharooms to book all my hotels/holidays over the past few years. I have never encountered any problems and have found it cheaper to book hotels through Alpharooms rather than booking directly with the hotels. I would have no problem recommending this site.
Second time I have booked with alpha rooms. First time was not a good experience and i was reluctant to use them again but thought i would give them the benefit of the doubt as they seemed to be the only company still had rooms available in our chosen hotel.... or so we thought. However 17 weeks after making the booking and taking the money for the deposit we received an email to say that the hotel had been over booked and they offered us an inferior hotel with a refund for the difference in price. How on earth does it take 17 weeks to realise a hotel is over booked. I rang to see if there was alternative accommodation but was told that could not offer any kind of upgrade by way of apology. Despite the fact that they had £150 of my money gaining interest in their bank securing a room that doesn't exist.
Our first experience of alpha rooms was dec/ jan 2009/2010 the first time we have been away for new year and i can honestly say i don't feel service has improved since then. We stayed in los zocos apartments in lanzartore. On arrival the room was dirty the lock was broke the window wouldn't close we went to reception with each complaint and some cane to rectify the problem each time but basically the rooms that alpha have are substandard to rooms owned by thomas cook on the same complex we rang a rep for alpha rooms to request a move they said they would get back to us but never did and we could not afford to keep ringing them from a mobile phone abroad.
There were several complaints that we went to reception with over e course of the holiday, and when we got home we wrote to alpha rooms to express how unhappy we were, only to get a reply saying " we have spoken to the hotel and there is no record of any complaint and we will therefore not be offering compensation"
I did not ask for compensation just for our complaint to be acknowledged which it was not.
I would avoid booking with this company at all costs and will certainly not be booking with them again myself.
The booking seemed straight forward, but did not fined anything about booking cases so assumed they were included, when booking was completed we realized this was not so we had to phone and get a case added. I am sure it would have been cheaper to book the flight and case with the airline, very disappointed.
I HAVE USED ALPHA ROOMS SEVERAL TIMES AND WOULD RECOMMEND 100%.
THE PRICES QUOTED ON OTHER SITES THAT SAY THEY WON'T BE BEATEN ON PRICE ARE FAR HIGHER FOR THE SAME STANDARD OF ROOM (NOT JUST A FEW POUNDS IN SOME CASES MORE THAN A HUNDRED POUNDS FOR A LESSER BOARD BASIS)
I would reccomend using alpha rooms to book a hotel. Their prices are good, easy to book through them with a deposit to start with. Prompt and updated information sent by email. Very impressed so far
Have booked with this company many times it is so easy to book with them on the net Ive never had a problem with my bookings they offer reasonable prices and a good selection of types of hotel and price ranges.they keep you updated with every thing you need to know before and after you have booked.Will be using them again.
I booked a single room at the Aisling Hotel. Cost €78.00. the room I was allocated was quite poor. Very small bed located up against the wall. The room was an attic room with a sloping ceiling over the bed, & a small high window, in which I felt very clausterphobic. I asked for a different room but was informed that this is what I booked. I paid an extra €20 to be allocated another room which was excellent. The staff were friendly and helpful.
I am not sure if I would book agian through Alpha rooms again as I was disappointed with the room allocated at the hotel.
Booked this holiday last year at the same time .Once again another simple straight forward deal at a fair price
They messed up our transfers saying it was a computer error but had rebooked them once we got to the airport they could not find the new reservation of the transfers and was told by the desk to get a taxi and claim it back when we where back home. On the return transfer we waited until after 5pm to leave the hotel and again tried to claim back to claim back transfer, because they say they turned up for the return transfer at 16.45pm and was told we was not ready but no one asked for us, they are refusing to help us return the loss for either transfer, we feel totally let down by this company and would not recommend to anyone to use them and to avoid at all costs, go to a trusted website, this was extra money that we hadn't budgeted on spending so affected the holiday. AVOID AVOID AVOID!!
I was full of hope booking into a large 4* star hotel in a town in Majorca that I had not visited before. I've been to Majorca many, many times before and stayed in many types of hotels and would classify myself as a very experienced traveller. The room I was shown to had an outside space ( I will not use the word balcony) which was 5ft x 5ft with a 5ft high wall which meant only a SKY view. On peering over the top of the wall I saw it was street/shop side. I would not have objected to that but I did object to a WALL view. Upon complaining I did get a normal room with a normal balcony but had to pay an extra €20 for the privilege . The rest of the stay was ok . It may also be an idea to state on Alpharooms info that it would be helpful if you are a fluent German speaker as Paguera is geared up for German speakers. In one place no one even spoke Spanish!! I would now think twice about using Alpharooms again.
I went to Napoli with beginning of september this year. I booked three nights in the hotel Santa Lucia (Napoli) in advance via alpharooms.com. For this booking, alparooms charged from my credit card on the same day the booking amount of 170 €.
Everything seems to be ok, until I went into the reception of the hotel Santa Lucia.
I showed them the booking confirmation and my personal datas. But the couldnt found any booking under my data ! And also they didnt know anything about alpharooms. com. The personal at the reception tried to reach alpharooms via the phone number on the website, but without sucess ! At the end, I couldnt stay any night at the hotel ! So I had to search another hotel nearby and had to pay again.
After the trip to Napoli I send them also several emails (to alpharooms customer service). But without any reply ! Until today I got no refund of the credit card charged 170 €.. Pure Scam. Do not book here! You will never see the money again, without any lawyer.
Before booking the Gran via 678 hotel in Barcelona I called Alpharooms to ask advice on the types of rooms available as there were several different prices shown on the site. I asked the member of staff what the difference was and was informed that the rooms were all the same, just from different providers. It was only after I had made my reservation and looked at other sites, that I realised there were three different types of room, basic, comfort and superior. I emailed the hotel direct to enquire as to which rooms had been reserved for us and was informed that we had been allocated basic rooms, which I was informed are narrow rooms. We decided to upgrade to comfort rooms, which resulted in an extra payment of 15 Euros per night per room for our three night stay. It would have been more helpful had the member of staff been more knowledgeable about the hotel.
I should also like to mention that when using the Alpharooms website to view hotels, I find it very irritating when viewing a hotel and then wanting to return to your search criteria, you are directed back to the beginning of the search, not to where you were viewing, which takes some considerable time. Also, the map facility does not appear to work?
I have used Alpharooms in the past without problems and I am sure I will do so in future. If the above minor problems could be resolved, I am sure the experience would be much improved.
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