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Placed the order around midnight. In the morning e-mail notified me that the seller has tried to get in touch with me, but failed, so would I mind calling their number. Sent an e-mail to ask if there was an issue with my order/details and suggested they call me - received almost identical copy of their first e-mail. After I've called the UK number, there was a soft sales pitch (which I politely declined), and in the end the chap advised my order will be dispatched promptly afterwards. So far so good, but when the 'Your order #120928 in shipping!' e-mail arrived, there were 4 shipping notifications for 4 other orders. However, the DHL tracking was showing movement, and the shipping itself was quite prompt. So now that I know what the business process is, given the very good prices you can find, I'll most likely be willing to go through it again and recommended the site to couple of work colleagues.
I am happy with the service provided by your company except the price charged for 12 hr Battery for Sony HXR-NX70U NXCAM .I bought the the Camcorder from you and was offered this 12 hr battery for the price of £194.95 whereas you web site still says £189.60. Other than that I am happy with the purchase
Purchased a Canon 5DMKiii including 24-105 Lens. Slight hiccup with delivery and it arrived a few days later than expected but no real problem. Customer support team seem to be very much on the ball at all times and helpful. I would suggest to future purchasers to just check order status with SLRHut after the order has been placed especially if you purchase a faster shipping option. One person I spoke to recently at SLRHut did sound as though he did not want to be there which was a shame as the overall impression has been great. This was when I found out on delivery that two lenses sent where incorrect for the camera and SLRHut without quibble said that they will replace and to keep for any future lenses the originals - cant argue with that. Again no real problem with the tone but remember all at SLRHut you represent your company and its overall impression!!! They where unable to give a delivery time on the replacements as they are not in stock but they have promised to send over as soon as received. I hope that this is followed through without having to chase. Camera is a great improvement over the mkii and a joy to continue to use. Thank you so far SLRHut for a good service and the ability to purchase this equipment at an excellent price that outstrips the UK pricing. Ensure you follow through on the other lenses and that I don't have to chase. Regards
I ordered a Canon G15, excellent price, arrived very quickly. Nothing more to say than 5 Stars. But ps the Free Gift on the promocode FBCKGIFT that you promise for completeing a review - A free Deluxe Camera Starter Kit- you already sent me this as part of my original order. So SLR Hut why not send me a Memory Card instead -the postage will be cheaper for you! Thanks Simon M
No matter where I go in the world, I struggle to find the customer service that is often delivered by American companies. On this occasion I purchased a Cannon digital slr camera and a package. I dealt with Tom (ext 323) and also Jack Greene (ext 311), both delivered superb service. I think it is fair to say, the only good deal is the deal you are happy with, as it was on this occasion. The price was competitive, the package was a graet deal and yes even the little extra they got me to buy I can say I was happy with. I have made the purchase with confidence and hope the after sales service is equally as good. It should be noted, I am writing this review as I await the delivery of my goods. It is fair to say, the service so far has been friendly, punctual, efficient and informative. Thank you for your efforts so far.
I ordered the Speedlite 600 EX RT. Was cheaper then the places I checked. After order, was kept informed of delivery updates via DHL. Would have also ordered the 6D (WG) but they had no stock when I ordered! Happy customer.
Really impressed with SLR Hut. Fantastically competitve prices, great products. Excellent communication - had phone calls and emails keeping me fully up-to-date with my order. Went for the 'rush' delivery as I'm going on holiday and wanted to ensure that my lens arrived in time. Ordered Saturday, arrived (from USA) on Wednesday. Fantastic.
Best price for iPad 2's I could find online. Unfortunately their batch of iPad 2's were faulty so I had to pay £50 to upgrade to the iPad 3. They were polite and helpful about this but would have been good to avoid the problem in the first place. I guess sometimes these things are unavoidable.
found slrhut online and took some time to decide to purchase online but the price difference from the high street was too tempting . after placing my order for a tamron 28-270 lens which by the way is a fantastic lens for the money , I received an email asking me to contact then for confirmation of order which I thought was a bit odd but phoned and spoke to what I thought was a add on sales pitch but ended up being a very polite efficient discussion which ended with a half price deal on some filters , I have checked the prices of these filters online and the discount is genuine . I didn't realise at first my purchase was coming from America but was surprised at the speed of delivery , 3 days , I cant speak highly enough of my first experience of slrhut and will recommend them .
I searched Google for the product and looked at a lot of sites. SLRHUT was the cheapest. On placing the order and given a tracking number I was concerned the product was coming from the US. I thought it would take ages and even get charged import duty. I was wrong it was extremely fast as if it was coming from the UK and there was no duty to paid. I would recommend SLRHUT.
Ordered on line but was asked to call to confirm, person on the phone very helpful, and this was a UK Bank Holiday. Ordered 5pm Bank Holiday Monday was able to track all the way, was delivered on Thursday - terrific. Purchased a Canon 600D with 18-135 lens still getting used to it, but I am loving it.
After a long time searching the web, decided to give SLRHUT a try, and so glad I did, placed my camera order and received an email telling me to contact them, called and got an upgrade accessories pack at a good price (thanks to Jack Greene you made my day) got my DHL tracking number and was able to track my package all the way to delivery, I would recommend you try SLRHUT for your next camera purchase, will I use this company again you bet 5 stars from me
Had never dealt with SLRHut before....Had to think long and hard before I decided to run with them....And now, I am so glad I did...They offered a service which I would give 5 stars plus.... It really was that good.... As for the Sony a99...First impressions are that it is a great camera...I am upgrading from the Sony a77....And to me, it is a big step up in quality...
I was incredibly surprised by how quick the canon 24mm 1.4 lens got delivered to me. Also very pleased with the fact they use DHL tracking service which allowed me to know all the time where the product I had purchased was. It is not important the fact their costumer service was excelent. Probably one of the best customer service I have had the pleasure to deal with when purchasing an item through the internet. My bank declined the purchase for various reasons but they still made it possible to enjoy an excelent service and, as mentioned before, a quick and efficient delivery.
Very happy aswell with the fact the lens I purchased was very safetly wrapped up which says a lot about their efforts to offer an excelent service.
Ordered Sigma Lens and after placing order found negative comments about SLR on Internet so was concerned that I might have made a mistake but lens was delivered within timescale promised in good working order and first results on Canon 60D look promising. I did receive a phone call offering offer on filter pack but declined and then only contact was tracking information which was easy to follow and accurate.