I spoke to various different companies and found that the prices didn't actually really vary that much but what made the difference was the customer service. Most other companies I spoke to were no where near as helpful or clear and in some cases downright awful! Rob however went out of his way to be helpful and friendly and that was definitely the reason I booked with Florida Car Hire.
The booking process is very simple and clear. Whilst they are an agent, they clearly define what you will receive when hiring a car and do so better than most of the main rental companies.
Cost is competitive and represents good value for money.
The service is quick (voucher issued very quickly when notified i'd be travelling during the standard 2 week issue period) and efficient.
I have used this company for several years and have found them to be consistently reliable.
I've used this service before to hire a car, some of the best rates and very clear about what is included and what's not, which is not always the case on some sites. Very easy, quick and trouble free booking.
I was pleasantly surprised to find a real person on the end of the phone without automated option numbers or call centre back ground noise. Once we had a brief conversation about my car hire needs, the gentleman on the end of the phone soon sorted it all out, and even found me a cheaper option by slightly adjusting my pick up and drop off times - to avoid paying for additional days car hire that I didn't really need.
The service was thorough and left me feeling confident in my choice of using this car hire company - I would definitely recommend to anyone wishing to hire cars in Florida!
Love the fact that the price quoted includes all insurances and up tp 3 additional drivers (Alamo ) and a full tank of fuel. I always look to purchase these prior to going as it can be quite expensive when you add it on in the USA. Having checked other web sites not only did the quote include the above but you where also the cheapest. I m a returning customer and was very pleased before with the service I received, the voucher arrived within the timescale given and there was no problems at the car hire company in Florida.
I spoke to Rob Melhuish and I can honestly say that he was one of the best and most helpful representatives that I have ever dealt with. Not only did he sort out my specific problem but also helped in many other ways also, FloridaCarHire,com are very lucky to have people like him working for them and the public are very lucky also to be dealing with a company and people like Rob.
Well done to Rob for first rate service and well done to Florida CarHire.com for employing people like him.
Philip O Sullivan
109 Wicklow Heights
Anyone that knows my standerds for a bargain / customer service would be surprised that I would give 5 stars but this company are a genuine 5star company.
They explain very very well what is included in the hire and also advise you on what the people on the desk will try and sell you. They then explain why you don't need these additional fees. They also price matched another company after checking it up.
I have already passed on this companies details on to others and they are also now going to book through them, anyone reading this should do the same.
The consultant was well informed and able to deal with all of my queries. They gave good advice about what to expect when picking the vehicle up and how to deal with it. Would definitely recommend this company.
Rob,who I dealt with was enthusiastic and very informative.He called me back promptly the following day so we could go through the booking and gave me some important advice for when we collect our cars in Orlando in 4 week time,for the first timer collecting a car if you have the Gold package insurance don't let the desk talk you into buying extra insurance,your covered and believe me I've been GOT before years ago,when kids are running around your feet and everyone's tired,don't give in to the seller.
Car hire company dealt with our complaint and got us compensation, problem was with alamo and not florida car hire
booked car online when arrived at airport after long flight was told that car we had booked was smaller and to get bigger car would cost us more money.
When we refused we were then told that as credit card in my name and husband was going to be main driver it would cost us another $200. When we demanded to speak to manager we were then told it was a deposit of $200 which we would get on returning vehicle. We were also told to return vehicle with no fuel as we had paid for this already.
We checked this before returning car and found it had to be returned with full tank or we would be charged.
The car which we were allocated was the one we originally booked and there was infact no smaller vehicles available.
The member of staff who dealt with us was determined to get more money from us and blamed the online booking system and not Alamo
Florida Car Hire were really helpful when booking, especially with little tips about what to expect when we pick up our car up at the airport. Also, there were no qualms about price matching - seems to be a really good deal!
I have used Florida Car Hire many times and have never been disappointed. My only problem with this booking was when I clicked on 'vehicles' I expected it to bring up the range on offer. Instead it just kept taking me back to the booking screen. I tried it on my PC and iPad and it was the same. Not a huge problem as I just went to the Alamo site to look at their range of vehicles.
i had been shopping around for a while for car hire and had heard a few horror stories. when speaking with floridacarhire they put my mind at ease. they mot only matched the cheapest quote i recieved but they beat it. if the service on arrival is as good as i recieved during booking i will most definatly recommend anyone to use floridacarhire. Thank you for all the help, advice and support i recieved, first class and the best service i have encountered.
I have used Florida Car Hire previously, booking on line but on this occasion I had to enquire about additional drivers. The service I received from the young man was terrific and he took possession of the booking for me from start to finish. looking forward to using them again.
I found that booking our car rental through Florida car rentals was easier that booking through the Allimo site direct. Quick , easy and fast confirmation. Would recommend to every one who needs a car in Florida.
I couldnt fault the booking service.
The booking process (internet) with Florida car hire was an absolute pleasure.
We have not used them before in Florida, although this is our 7th visit. If the collection of the vehicle, and the returning of the vehicle is of equal efficiency, then I would definitely recommend them.
What great service, we have always booked with this company. On this occasion we found a cheaper price on the internet which Florida car hire matched and bettered by £5.00, about 1 hour later we had our booking confirmation and voucher.
Speedy and professional friendly service.
Have found the service user friendly, and when there was a mistake on my part they replied to my email by telephone reassuring me that everything was ok and answered any questions I had in a very friendly and satisfactoy manner. Have used this service in the past and will definately use them in the future.
I have travelled with my family to Florida for 30 years and ALWAYS found car renting in Florida a hassle. BEST rental company are Alamo giving you a choice of cars with courteous service and graet back up. Florida rentacar use alamo, the service they give is backed up by informed telesales people who know the problems we face when we arrive at the terminal exhausted ,and the sales pitch we are inevitably subjected to so they make sure we dont need any more than we paid for and we are ready for the overly enthusiastic rental car salesman
They will price match and beat any valid price on the net .Cant beat that!
This will be the 3rd time we have used Florida Car Hire, had a few problems with other car hire companies but so far everything positive with you, let's hope it continues for this next trip.
Online quote was easy tio obtain, called tel number on site for price comparison & price match was given easily & quickly. Booking taken smoothly & all details needed were explained fully. Customer service was excellent very friendly but still professional.
Used Florida Car Hire back in 2010 "Alamo" and really can't fault it. Easy to use and you get a really great rate (I recommend the Gold option). Going to Tampa in the middle of March 13 and didn't hesitate to hire another 2 cars through them.
Would HIGHLY recommend !!!!!!!!!!!
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