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I do not like the way i got nailed at Amsterdam Schiphol Airport. Around 84 euro for returning the car 5 quarters of an hour to late. In the past I returned cars earlier than expected. I never expected at those times a discount. I was dealing for years with AutoEurope but now I am very disappointed. A little flexibility from your side should have been nice.
I received excellent service at the Dusseldorf airport. The attendant was very courteous and helpful. I also received excellent help from the staff at the parking area with my navigation system in the vehicle. The young man was very helpful in setting up the navigation in English and programming my destination in Germnay. So congratulation to the staff at the airport, for the courteous assistance.
Over the years I have always rented through Auto Europe and have strongly recommended your Company to family and friends. I will continue to do so in respect of the service and customer friendly approach from your people in the USA However I wish the same could be said about those companies who actually supply the cars in the UK. Often surly, dismissive and some what disrespectful. In particular the last rental Avis in Portsmouth area. I chose a BWM and finished with a lesser car that was difficult to drive and change gears. My earlier experience at Easter with Hertz was more pleasant but not instructive enough on the facilities in the car. I was also surprised that the prices around the Christmas/New Year period were so much higher than the Easter rental. Finally there is need for clearer explaination on persnal liability even when one takes the rental car provider's insurance.
When I got at the airport (Brussels) there was almost no light, so I didn't see the alleged damages (few scratches on the right side of the car) So, why should I pay for such damages? On the left side there was some damage, and your representative in Genova told me it happened in August 2013 and was not yet repaired....
When I came to the rental company they told me that there is additional charges that I was not aware off. If I would've known I would've not booked through you. It could of been the same price with booking direct with HERZ
while renting recently in England I experienced a warning light come on and a warning alarm sounding on my Ford Focus. Not knowing what it meant I tried refering to the handbook but found that the one supplied in the car was for a Ford Fiesta. This resulted in me not driving the car for a day until I found out what it meant. It turned out to be just a warning light sayint that the outside temperature was below 5 degrees but iI was reluctant to drive it in case it was something more serious. When i returned the csr I mentioned this but got the impression that they were not interested.
Their office was closed when we arrived. But they stayed beyond their schedule on December 31 in order to help us. All the other car rental companies were closed a long time ago. They were patient and very professional. They are to be commended.
I needed an automatic awd for 5 weeks in winter capable of taking luggage for 5 while transporting 3 people through the Swiss and Austrian alps. The XC 60 5D handled the load beautifully, and was smooth and quiet on the autoroutes, having plenty of torque and power for both climbing the mountain roads and passing at autoroute speeds, while feeling surefooted,solid and safe as houses. While quiet on the highway, the engine is noisy around town. However, it was economical, had very comfortable heated seats, and the interior & windows warmed and cleared quickly. As someone who lives in mountain country and skis at least 3 days a week, I feel this is a near ideal vehicle for the purpose. More room, power than Passat 2TDI wagon. The only downside was the magnetic ski racks - awkward to mount, they take up storage space if not loaded with skis. Having rented in Europe for several years, I`ve often been maddened by the exorbitant rates. However, these were not only the best available, they were comparable to North American rates. What a pleasant surprise! Check-in/out was the usual Hertz fast and easy with no surprise fees. Check out this source for yourself.
The car was great, return was easy and price was good. The only criticism was the line up for pick up at the Airport was long and slow and after a 15 hour flight standing in line for 30-40 minutes was not good.
Thought i would give this a try as the price looked fantastic. Have always rented direct from the big boys - National, Budget, etc. Everything was as stated - got a lovely 3 series diesel for the same price as a compact anywhere else. Great car, better price and i saved a load on fuel with the exceptional bmw diesel engine. Rental ended up being through Avis and they were good too!
Living in Canada, travelling to London for Christmas - cue the Christmas rip-off pricing? Not with these guys - They were cheaper for a BMW 3 series, which I hired for 13 days, than for a Fiat or a Ford. The car came with Sat Nav and all the toys. What I paid in advance was all that I paid - NO HIDDEN COSTS. Seamless, great service, just try their website for a comparison - it could save you (like me) over $500.