Réponse de Auto Europe Canada
[REPLY]
- Avis (375)
- Guy Derhy
- 1 Avis
Expensive extension for GPS
I came in at 6.00am at school airport and the thrifty only opens at 7.00 am and is off location
Took car at 7.49 and returned car at 12.30 next day and was charge for 2 days GPS and tire insurance. For a total of 36 euros
No leaway ... For a few hours need to pay extra day
- Terry Fiddick
- 1 Avis
Great Cars! Great trip!
I have used Autoeurope several times and will continue to do so, as well as recommending it to others, the cars are clean, newer and avialable. I the service has been great and when I had a problem, AutoEurope helped sort it out.
Thanks from Canada
- Lisa Little
- 1 Avis
Not impressed!
The two car options wI requested were not available so because I was travelling with a large dog it was necessary for me to upgrade to a more expensive vehicle. As I had written in advance to request the vehicle with the larger interior space I was not impressed.
- Alain Vaillant
- 1 Avis
good price, right kind of car and efficient service by Autoeurope (it's my third reservation)
I had litly problem whit the car 2 days after the pickup at the airport !
Change oil message and slow at front right tire.I returnd at the airport to asked them !
But they(AVIS) change-it for and very good oder one brand new car ,fastly ! And smily!
Very good service!
- Rafic Kosseim
- 1 Avis
Easy to use reservation system, good deal, good service
I rented a Peugeot 208 in Italy (Milan Malpensa Airport ) for 30 days, and I got the car I wanted. The 2 previous times, they gave me another car (same category, but smaller).
Good service, good deal, no surprise.
Only problem is that I tried to rent the car in 2 other locations listed in the web site, but no cars were available
- Mariam Rossignol
- 1 Avis
it made our holiday a joyful experience
Our car was upgraded which we did not really want but it was a very comfortable car. We could have really used a GPS.
The staff in St Malo was very courteous, however, when we asked about returning the car a day earlier they did not know if that was possible at all.
- Sathy Thurairajah
- 1 Avis
Rental experience was seamless
I am from Canada and rented a car in France through Auto Europe. Even though the experience was seamless, I didn't get the information up front on exactly what extra charges I'll have to pay to the rental company on top what I paid to Auto Europe. I was surprised by some extra taxes charged by the rental company (Hertz).
- Jeremy B
- 1 Avis
Would not use another company to book a car
Always perfect and affordable.
- Michel Ross
- 1 Avis
So happy with this experience!
I was a little hesitant to reserve a rental through a broker having had a bad experience last year with another one. After reading the reviews, I decided to give it a shot.
Very happy with Auto Europe, will definitely do business with them next time I need to rent a car in Europe.
- Anne from NS
- 1 Avis
Another great rental experience!
This was our second time renting through Auto Europe Canada. The only (minor) complaint I have regarding the booking process relates to dropping off the car in a different location. Frustrating having to keep randomly choosing pickup and drop off locations until you happen upon an acceptable combination. There must be a way to restrict the drop off location options to ONLY those ones that work with the pick up location.
Aside from that, I was once again impressed with the excellent prices, selection and ease of booking through Auto Europe. Everything went smoothly. I had only to show my voucher to the rental company, and had no problem with pick up or drop off. There were no surprise charges and the car was as expected.
I fully intend to book my car rentals through Auto Europe Canada on all my future trips. I feel confident that I am getting the best price, and I know I will receive good customer service.
- Juanita Lee
- 1 Avis
No easier way to do it!
With such amazing rates and great deals it was the perfect way to ensure a safe and comfortable trip around the south of spain. More than what I could have expected from a car company!
- Johannes C Van Den Hengel
- 1 Avis
disappointed at low standard, as we were seeking reliability by using Hertz
Long wait to get car assignment. First car looked as if it had been in a demo lion derby. Right front wheel was different size of others and over 80.000 km. We refused this car. Second car had break failure, and shocks were worn out as well.. Brake shoes had gone. We managed to get a third car through Hertz in Perugia. A chap by the name of Pietro was very helpful with supplying us with a third car. Albeit the car still had over 55.000 km. Car was very dirty inside and out. We will not go back to Hertz!
- Emery Cherot
- 1 Avis
Auto europe review comments
We leased a vehicle at Amsterdam Schipol for aout 13 days. We had no issues whatsoever. We also called a day ahead of time to ensure we knew the time to return the car to avoid extra day charges. They were helpful in extending my time by 1 hour, which was greatly appreciated
- Frederick Boddy
- 1 Avis
Pick-up great, return awful
Southampton service was done very well and the vehicle was checked in the normal manner noting any nicks or dents. Never once underneath.
Upon returning to Cambridge,the man knelt on the ground and looked under the car and claimed we had damaged it. We definitely had not and no one has ever examined a rental like that in all our travels. He then said he was going to put a claim on our insurance and I told him I would sign no such thing and then he said he would open it with a charge of 1 pence and I said I w still would not sign He then remarked on our mileage and i pointed out that we had unlimited. Not a pleasant way to end our vacation. We have NEVER hadf a problem before with this facility.
- Richard Pagè
- 1 Avis
Really satisfied
My reservation was already made and paid so it took about 10 minutes to make all arrangements to pick-up the car. I ended up with a free upgrade, the car was super clean and everything went well; I was comfortable because the rental included the service for any repairs/emergency on the road at any time of the day. The return at the Rome airport was a bit complicated because I was not familiar wit the location, it will be great to have some instructions.
Overall, really satisfied.
- William L
- 1 Avis
i promote autoeurope to all my friends. good prices, good support, a focus on service
I have rented 8 times from autoeurope. Prices compare very well, especially when insurance coverage (required in italy) is included.
I get questions answered quickly, and when i have troubles with the actual rental company, autoeurope helps me through it.
i recommend people sign up for email advertisements because when there is a sale, the prices are incredibly good.
good value, good people, you will have a great vacation with support around you.
- Mike
- 1 Avis
Hassle-free Car Rental
Everything was smooth, easy, reasonably priced. We had a GPS which we didn't think we would - and it proved invaluable. The car, a Renault, performed beautifully and fit our needs perfectly. It was a sweet car to drive - almost drove itself.
Another great driving experience in Europe.
Thanks.
- Shaila Jetha
- 1 Avis
Insurane and Liability
We have VISA coverage for CDW however, we were told at the time of rental that we would require further insurance coverage which cost us more then the car rental!!
Our original feeling of getting a good car rental rate was not the case - it was hidden costs that were never conveyed to us at the time we selected the options online.
For future we will use a widely known company to ensure we don't end up paying more then we should, or worrying about hidden costs.
- Christopher Foster
- 1 Avis
The car pickup was quick and easy. Vehicle as expected and drop off was simple.
This was a seamless process. No unexpected charges, everything quick and easy,
a nice vehicle with good gas mileage. There was no pressure over extra insurance and the staff were very helpful.
- Harold Boer
- 1 Avis
Convenient and Relatively Inexpensive
The car was exactly as described in the original booking -- a VW Golf. The representative at pick-up was very friendly and spoke good English. Although the car was clean, it was lacking any windshield washer fluid and the brakes seemed a little noisy at low braking speed. On return to the rental agency I mentioned these two issues to the representative. He replied that he knew nothing about the car and that it was sent to them. There was no apology made for our inconvenience of having to wash the windshield by hand at rest stops because there was no fluid. Next rental I will check the fluid levels myself.
- Gilles Gallant
- 1 Avis
We are very satisfied
The service was efficiant in Rome and in Venice. We had 3 upgrades for the car. The only thing that I did not like is that nobody came to the car to explain the different functions: we had a hard time to opened the trunk and to modify the position or the rear seats, to put our suitcases. After one stop we could not start the car beacause the stearing was locked and we did not know where the hand brake was: hopefully, someone parked close to car helped us. We could not use the GPS because we did not know how it worked: we got lost during 1.5 hour in Rome.
- Victor Anastase
- 1 Avis
Fantastic Car, Very Reasonable Price
My girlfriend and I reserved a VW Golf for 4 days with Europcar via Auto Europe. We were given a Toyota Auris Hybrid (almost brand new, 5k in mileage) instead for the same price when we arrived, which turned out to be great since the Auris Hybrid was a fantastic ride. The price was reasonable: $350 Canadian for the car for 4 days, including full insurance to play it safe, as well as unlimited mileage. We also had to pay $78 Euros after our drive for fees not mentioned online such as the location fee (you pay more if the pickup is near an airport), environmental fees per day, and about $50 Euros for the GPS.(so $128 Euros on top of our $350 Canadian) in total. Plus gas, which was 96 Euros for 1050 km. The car was very fuel efficient considering we were doing about 130 km/hour (speed limit in France when not raining) during most of our drive.
The one complaint I have is the driver's licence proof required when picking up the car. The girl working at Europcar said I needed a driver's licence that showed at least 4 years of driving experience (i.e. issued 4 years before the rental date). Mine only showed 1 year due to an address change last year (in Ontario, Canada you have to get a new driver's licence every time you move). Luckily, I had my iPad with me and was able to show her via the internet and a Service Ontario document which I found online that the 4 dots on the front of my driver's licence means I have at least 4 year's of driver's experience (I have 7 years exp). Otherwise, I'm not sure if we would've been able to rent the car, or, although I didn't ask what the alternative was, we probably would've had to pay a lot more as a 'inexperienced' driver. I was sure that she would've known what the dots represented since she deals with so many driver's licences, however she was fairly surly about it and I'm sure it was just a money grab. Therefore, make sure the issuance date on your driver's licence is at least 4 years from the date of the pickup, or be ready to explain the difference if it is less with an official document from the issuing authority in your country.
Enjoy the ride :)
- Jack M. Pedrosa
- 1 Avis
Professional!
Great experience from start to finish. Free double upgrade when my requested car was not available. Europcar is my "go to" car rental company when visiting Europe.
- canadian
- 1 Avis
Auto Europe was very good
I got a car from Europe Car in Frankfurt; unfortunately somebody was recently smoking in it and the car was very smelly. No fault of Auto Europe, but worth to note.
- Alain Hould
- 1 Avis
Très bonne voiture.Service excellent
Nous avons laissé l'auto le mardi 7 mai et nous n'avons pas encore recu le dépot sur la carte de crédit.est-ce normal? mon numéro de réservation 958355751.Merci
- Tarek Azzam
- 1 Avis
- Mike Sarta
- 1 Avis
Guerin Car Rental Solutions? Be careful - cheap price equals bad service and hidden fees.
I reserved through Autoeurope which I have done many times before with satisfaction. This time the car was booked through Guerin Car Rental in Portugal. After a one hour plus wait to reach the counter, I was greeted by a person who insisted that I purchase unwanted insurance (I was already covered through other plans).for about 350 Euros or else they would have to get an authorization on my Visa for 21,800 Euros (twenty one thousand, eight hundred Euros).
Secondly, there is a service "Toll Service" that they explain very poorly. Bottom line they want to push the rental of a transponder and when the service is declined they leave the transponder in the car without advising you or disclosing the total costs of administration fees that will follow. My understanding is that they can add up to 25 Euros per identification - don't know what that means. In general, the service was rude in all 3 locations that I visited. I wasn't the only one - there were people with issues in all three. The second location was especially severe as there were 2 customers ahead of me with extremely vocal complaints. Two other customers came in after me for complaints as well.
I have rented cars in Europe many times (over 10 different times) - never experienced anything like I have with Guerin. My recommendation? - don't use them.
- Nicole Marroni
- 1 Avis
+++ ce fut extra! tel que planifié,
De plus, l'agent parlait français à l'aéroport.
gentil et voulant aidé.
Tout fut respecté tel que le contrat..pas un sous de plus et avec une auto fiable et à l'ordre
Bravo
PS Nous arons une autre auto avec vous à compter du 20 mai au nom de Gisèle Fournier
Merci pour tout
Nicole Marroni
- Vijay Nandal
- 1 Avis
Friendly good advice and accommodating.
Auto Europe was very helpful and accommodating. Friendly and fast service. The only difficulty in the rental was that europcar was listed as open to 5 but they in fact closed at 2 that day. But what no one knew is that the car could have been still picked up from the gas station associated with the europcar after hours and as a result we did not pick up our vehicle until the next day and incurred charges for that previous day as well as having to pay for a taxi to get to the hotel.
- Anthony Rogers
- 1 Avis
An excellent service
We have rented cars through Auto Europe Canada for several years mainly for travel in the UK. We have always got the car that w e wanted and the value is very good
- Michel Blais
- 1 Avis
For Scotland, it was a quick no hassel rental process, car pick up and return.
Staff on site comprehensive and helpful.
- Margaret Issenman
- 1 Avis
Great company to deal with
We have used Auto Europe for 4 trips to Europe and got the best prices for car rentals. Booking the cars were very easy and straightforward.
- Luc Vallee
- 1 Avis
Every things perfect
Good attitude, easy to deal, good explanation.
- Brian Earle
- 1 Avis
Auto Europe Excellent but Hertz awful
I always use Auto Europe when visiting UK or Europe because they always find the lowest cost and the vouchers are available instantly online. This time for example the cost was lower than I could get as a Gold Member at Hertz.
However Hertz at Heathrow Airport did not meet the same standard. The line up was long and we waited for 45 minutes to be served. It appeared they were short of cars and even then they did not have the vehicle category I had ordered.
I recommend using Auto Europe but I would avoid Hertz at Heathrow.
- Tony
- 1 Avis
Good car, but not clean when picked up
The car, a Ford Fiesta, was fine, everything worked. Staff were courteous and friendly. Only problem, car was dirty and gas was not full, and windshield washer was empty.
- Rodger Knutton
- 1 Avis
Great car rental experience from Frankfurt Airport
Absolutely no problems experienced - pick-up and drop-off at Frankfurt Airport from Europcar was quick and easy - virtually new car provided. Would highly recommend Auto Europe to anyone.
- Maury
- 1 Avis
Paid for one thing - got another (much much less!!!)
Pre-Paid for a rental with insurance - got to the counter and was told there was NO INSURANCE. Had to pay more to ensure I was covered. Total rip off. Will be contacting my credit card company to report fraud.
- Jamshed Ali
- 1 Avis
Check out other options before booking with Auto Europe
Check out other options before booking with Auto Europe, I had no issues with pickup and drop off and all went well however I feel that I was ripped off with insurance of the car, prior to my travel I checked with National car rental about insurance and I was told that my personal insurance can cover me and it will be accepted so I bought additional insurance but when I got to pick up the car at Heathrow airport I was told that I have to purchase additional insurance from them which costed me a bundle (what a rip off).
Be aware
- Ray Varey
- 1 Avis
I like dealing with you folks!
I like to make contact with you by phone as I usually want some info or a special consideration. You never let me down. First class professionals for sure.
- John Yeung
- 1 Avis
Save headaches - deal directly with Europcar/Avis/Budget
I booked a car rental for April of 2013, to be picked up at Siena and dropped off in Florence. The price was very reasonable so I booked online, printed out the reservation and headed off to Italy. Well, nobody informed me that the pick-up date happened to be a national holiday and that the pick-up location would be closed 4 hours earlier than what was stated on my reservation sheet. I called the phone number listed on my reservation but of course nobody answered. So I was forced to take a 70 Euro taxi to my hotel out in the countryside, and a 70 Euro trip back the next morning to pick up my car. Terrible experience.
